Kevin Lasso
Lawrenceville,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Use independent decision-making skills and sound judgment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Lead Valet Attendant
Eagles Parking
03.2023 - Current
- Provided punctual, polite valet services to uphold professional standards.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Issued and collected claim tickets and processed valet parking fees.
Sales Representative Manager
PatnMoon
03.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Amazon Delivery Driver
Fast & Friendly
11.2020 - 02.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Expedited deliveries to meet customer deadlines and requirements.
- Fostered positive working relationships with regular customers.
Education
High School Diploma -
Collins Hill High School
Suwanee, GA05.2017
Skills
- Customer Service
- Critical Thinking
- Sales Expertise
- Customer Relationship Management
- Team Development
- Service Quality
- Guest Satisfaction
- Hospitality Service Expertise
- Public Speaking
- Team Player
- Customer Care
- Guest Services
- Client Support
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Valet Attendant
Eagles Parking
03.2023 - Current
Sales Representative Manager
PatnMoon
03.2022 - Current
Amazon Delivery Driver
Fast & Friendly
11.2020 - 02.2022
High School Diploma -
Collins Hill High School
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