Kevin LeDee
Houston,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Delivery Driver
DoorDash
01.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Fostered positive working relationships with regular customers.
- Maintained a 5 star rating and awarded as Top Dasher
Sales Associate/Inventory Specialist
Aldo Shoes
03.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered questions about store policies and addressed customer concerns.
Waiter
Johnny Carino's
06.2015 - 12.2015
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Cypress Ridge High School
Houston, TX05.2017
Graphic Design
Tulane University
New Orleans, LABachelor of Arts - General Studies
Texas A&M University - Commerce
Commerce, TX05.2021
Master of Arts - Organizational Leadership And Tech
Texas A&M University - Commerce
Commerce, TX05.2023
Skills
- Management & Inventory control
- Written & Verbal Communication
- Time & Task Management
- Business Development Understanding
- Deadline Adherence
- Project Management and Coordination
- Critical Thinking
- Athletic Training and Coaching
- Team Collaboration and Leadership
- Microsoft Office Suites
- Emotional Intelligence (EQ)
- Problem Solving & Conflict Resolution
Projects
- Build Back Project - Helped rebuild damaged homes during Hurricane Harvey with my Church Group
- Launched my clothing brand, KL Clothing in 2020
Timeline
Delivery Driver
DoorDash
01.2021 - Current
Sales Associate/Inventory Specialist
Aldo Shoes
03.2020 - 12.2020
Waiter
Johnny Carino's
06.2015 - 12.2015
High School Diploma -
Cypress Ridge High School
Graphic Design
Tulane University
Bachelor of Arts - General Studies
Texas A&M University - Commerce
Master of Arts - Organizational Leadership And Tech
Texas A&M University - Commerce