Kevin Lee
Santa Cruz,CA
Summary
Driven IT Technician with a proven track record at Sage IT Systems, adept in hardware and software solutions and exceptional customer service. Skilled in optimizing team dynamics and enhancing network efficiency, demonstrating a blend of technical expertise and empathy. Achieved significant improvements in client satisfaction and operational productivity without compromising quality. Deeply passionate about cognitive science and economics.
Overview
2
2
years of professional experience
Work History
Cashier and Inventory Manager
Crossroads Trading Co
08.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
- took stock of inventory, sorted and stocked.
Barista
Starbucks
07.2022 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
IT Technician
Sage IT Systems
06.2021 - 09.2021
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Coordinated with tech team to optimize time, needs and cost of clients.
Education
Bachelor of Arts - Economics
University of California, Santa Cruz
Santa Cruz, CA06.2024
Bachelor of Science - Cognitive Science
University of California - Santa Cruz
Santa Cruz, CA06.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Team cohesion and leadership
- Conflict Resolution
- Basic coding
- well rounded hardware and software understanding
- marketing
Timeline
Cashier and Inventory Manager
Crossroads Trading Co
08.2023 - 09.2023
Barista
Starbucks
07.2022 - 09.2022
IT Technician
Sage IT Systems
06.2021 - 09.2021
Bachelor of Arts - Economics
University of California, Santa Cruz
Bachelor of Science - Cognitive Science
University of California - Santa Cruz
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