KEVIN LEGGETT
Lake Charles,LA
Summary
Hard-working professional with 19 years of experience and a proven knowledge of customer communications, conflict resolution, and customer retention. Aiming to leverage my skills to successfully fill the Corporate Customer Support Agent role at your company.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Express Wash
Lake Charles, Louisiana
10.2023 - 11.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
Shuttle Driver
Lake Charles Toyota
Lake Charles, Louisiana
10.2021 - 10.2023
- Assisted passengers with boarding and disembarking the shuttle bus.
- Checked tickets to ensure all passengers were authorized for travel.
- Completed daily pre-trip inspections of the vehicle, including checking fluid levels and tire pressure.
- Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed.
- Observed traffic laws and followed established routes and schedules.
- Monitored passenger behavior to ensure compliance with company policies and applicable laws.
- Reported any incidents or irregularities during shift to supervisor or dispatch team.
- Notified dispatch of delays due to traffic or other conditions.
- Provided friendly customer service while interacting with passengers in person and on the phone.
- Adhered to all safety regulations set forth by the Department of Transportation.
- Recorded trip details such as time, route, stops made, fares collected, mileage driven., into logbook at end of each shift.
- Verified that all luggage was safely loaded onto bus prior to departure.
- Kept updated knowledge of local roads, landmarks, attractions, routes., for accurate navigation purposes.
- Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
- Inspected exterior of vehicle before beginning shift for damage or debris removal.
- Maintained safe driving habits to protect property and general public on roadways.
- Kept shuttle and reception areas clean and organized.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Drove shuttle buses, limousines or company cars to transport passengers.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Arranged to pick up customers or groups.
- Delivered or picked up mail and packages for customers or employees.
Security Officer
Golden Nugget Hotel & Casino
Lake Charles, LA
08.2020 - 09.2021
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Provided escorts for visitors as needed throughout the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Adhered to post orders while maintaining a visible presence around the property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored security cameras to identify and respond to suspicious activity.
Mental Health Technician
Lake Charles Memorial Hospital
Lake Charles, LA
08.2018 - 07.2020
- Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff
- Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them
- Take and record measures of patients' physical condition, using devices such as thermometers or blood pressure gauges
- Aid patients in performing tasks, such as bathing or keeping beds, clothing, or living areas clean
- Restrain violent, potentially violent, or suicidal patients by verbal or physical means as required
Pharmacy Technician
Kroger
Lake Charles, LA
08.2016 - 07.2018
- Receive written prescription or refill requests and verify that information is complete and accurate
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Maintain proper storage and security conditions for drugs
- Answer telephones, responding to questions or requests
- Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels
Customer Service Representative
Kroger
Lake Charles, LA
01.2014 - 08.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Dairy Lead
Kroger
Lake Charles, LA
08.2011 - 01.2014
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Resolve customer complaints regarding food service
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel
Grocery Manager / Clerk
Kroger
Lake Charles, LA
02.2008 - 08.2011
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Take inventory or examine merchandise to identify items to be reordered or replenished
Overnight Stocker
Target
Harlingen, TX
02.2004 - 02.2008
Customer Service Representative
Dish Network / EchoStar
Harlingen, TX
03.2002 - 02.2004
Education
Bachelor of Science (B.S.) - Criminal Justice
SAM HOUSTON STATE UNIVERSITY
Huntsville, TX05.2000
High School Diploma -
Harlingen South High School
Harlingen, TX06-1997
Skills
- Recruiting and interviewing
- Sales monitoring
- Orientating and training
- Staff management
- Employee performance evaluations
- Goal setting
- Orientation and training
- Performance evaluation
- Customer service and satisfaction
- Verbal and written communication
- Employee scheduling
- Consulting
- Employee supervision
- Employee engagement
- Customer rapport
- Compliance
- Employee performance evaluation
- Customer relationship management (CRM)
- Performance reviewing
- Staff development
- Scheduling and planning
- Time management
- Adaptability and flexibility
- Inventory management
- Task delegation
- Customer service
- Problem-solving
- Coaching and mentoring
- Conflict resolution
- Vendor relationship management
- Strategic planning
- Staff training and development
- Money handling
- Workload management
- Recruitment and hiring
- Team building
- Workplace safety compliance
- Closing oversight
- Customer relations
- Staff supervision
- Strategic thinking
- Reporting and documenting
References
References available upon request.
Timeline
Assistant Manager
Express Wash
10.2023 - 11.2024
Shuttle Driver
Lake Charles Toyota
10.2021 - 10.2023
Security Officer
Golden Nugget Hotel & Casino
08.2020 - 09.2021
Mental Health Technician
Lake Charles Memorial Hospital
08.2018 - 07.2020
Pharmacy Technician
Kroger
08.2016 - 07.2018
Customer Service Representative
Kroger
01.2014 - 08.2016
Dairy Lead
Kroger
08.2011 - 01.2014
Grocery Manager / Clerk
Kroger
02.2008 - 08.2011
Overnight Stocker
Target
02.2004 - 02.2008
Customer Service Representative
Dish Network / EchoStar
03.2002 - 02.2004
Bachelor of Science (B.S.) - Criminal Justice
SAM HOUSTON STATE UNIVERSITY
High School Diploma -
Harlingen South High School
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