Haidyn Prather
Willow,OK
Summary
Dynamic car wash professional with a proven track record at Racer Wash Management, LLC, Driven Brands, and Express Wash Operations, LLC., excelling in point-of-sale, training, bookkeeping, billing, payroll, customer service and problem-solving. Having attended a 1 week in person training at the DRB campus in Ohio, I am proficient in their system and various ways of implementing it at the car wash. While in management, I implemented best practices that significantly reduced complaint escalation rates, enhancing overall customer satisfaction. Proficient in various software's and databases, I adapt quickly to changing priorities while maintaining high service standards.
Overview
11
11
years of professional experience
Work History
Sr. Customer Support Rep.
Express Wash Operations, LLC
04.2025 - 10.2025
- Provided product knowledge and support to enhance customer experience and satisfaction.
- Assisted in training new team members on customer service protocols and system navigation.
- Adapted quickly to changing priorities, maintaining high service standards during peak periods.
- Implemented best practices for handling customer complaints, reducing escalation rates significantly.
Sr. Customer Service Rep.
Driven Brands, LLC
06.2021 - 04.2025
- Provided product knowledge and support to enhance customer experience and satisfaction.
- Assisted in training new team members on customer service protocols and system navigation.
- Adapted quickly to changing priorities, maintaining high service standards during peak periods.
- Implemented best practices for handling customer complaints, reducing escalation rates significantly.
Accounting Assistant
Racer Wash Management, LLC
10.2017 - 06.2021
- Processed accounts payable and receivable using QuickBooks, ensuring timely payments and accurate financial records.
- Reconciled bank statements monthly, identifying discrepancies and improving overall accuracy of financial data.
- Managed payroll processing for employees, ensuring compliance with company policies and regulations.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Processed weekly payroll for over 100 employees, ensuring timely and accurate compensation.
Assistant Manager & Cashier Manager
Racer Wash Management, LLC
06.2016 - 10.2017
- Led daily operations at the car wash, ensuring optimal workflow and team performance.
- Oversaw training of point of sale, specifically with DRB systems.
- Developed training programs for new staff, enhancing onboarding efficiency.
- Streamlined inventory management processes.
- Trained and oversaw strict cashier policies and cash management at the car wash level.
Car Wash Attendant & Detailer
Racer Wash Management, LLC
11.2014 - 2016
- Operated car wash equipment, ensuring efficient and effective vehicle cleaning.
- Maintained cleanliness of work area and equipment to uphold safety standards.
- Assisted customers with service selection, enhancing overall satisfaction.
- Conducted routine inspections of vehicles for quality assurance and service accuracy.
- Detailing vehicle, interior and exterior.
- Lead sales cashier of all services.
- Greeted customers and assessed needs to recommend suitable car wash services.
Education
Bachelor of Science - Restaurant, Hotel And Institutional Management
Texas Tech University
Lubbock, TX12-2019
Skills
- Exceptional communication
- Training and mentoring
- Empathy and patience
- Client retention strategies
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Data entry
- Product knowledge
Timeline
Sr. Customer Support Rep.
Express Wash Operations, LLC
04.2025 - 10.2025
Sr. Customer Service Rep.
Driven Brands, LLC
06.2021 - 04.2025
Accounting Assistant
Racer Wash Management, LLC
10.2017 - 06.2021
Assistant Manager & Cashier Manager
Racer Wash Management, LLC
06.2016 - 10.2017
Car Wash Attendant & Detailer
Racer Wash Management, LLC
11.2014 - 2016
Bachelor of Science - Restaurant, Hotel And Institutional Management
Texas Tech University
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