Kevin Lopez-Morales
Paramount,CA
Summary
Experienced with team leadership, customer service excellence, and inventory management. Utilizes strong organizational skills to maintain store operations smoothly. Knowledge of sales strategies and conflict resolution, ensuring positive shopping experience for customers.
Overview
13
13
years of professional experience
Work History
Third Key Holder
Americas Best Contacts And Eyeclasses
09.2023 - Current
- Contributed to a positive work environment by fostering strong teamwork among staff members.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Oversaw the processing of shipments, verifying accuracy of delivered items against purchase orders and invoices.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
Sales Associate
LensCrafters
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Warehouse Inventory Clerk
Dywidag
09.2016 - 12.2022
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and notified vendors.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Kept warehouse up to safety and health regulations at all times.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed cycle counts and monthly inventory.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Citrix to update system.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods.
Shipping and Receiving Clerk
Clipper Corporation
06.2012 - 07.2014
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Education
Optical Technician
American Career College
Los Angeles, CAAutomotive Technology
Cerritos College
Norwalk, CAHigh School Diploma -
Paramount High School
Paramount06.2012
Skills
- Store maintenance
- Workplace safety
- Strong leadership
- Customer service
- Customer service management
- Cash handling
Timeline
Third Key Holder
Americas Best Contacts And Eyeclasses
09.2023 - Current
Sales Associate
LensCrafters
10.2022 - Current
Warehouse Inventory Clerk
Dywidag
09.2016 - 12.2022
Shipping and Receiving Clerk
Clipper Corporation
06.2012 - 07.2014
Optical Technician
American Career College
Automotive Technology
Cerritos College
High School Diploma -
Paramount High School
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