Ashley Betancourt
Bedford
Summary
Dynamic retail professional with strong leadership skills and a proven track record at Fossil, consistently exceeding sales targets. Expert in store operations oversight and customer service management, fostering loyalty and enhancing foot traffic. Adept at training teams and maintaining inventory accuracy, ensuring optimal store performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Third Key Holder
Fossil
05.2025 - 08.2025
- Engaged with customers to build rapport and promote long-term loyalty for increased sales and foot traffic. Assisted with community out reach to increase foot traffic as well.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing business numbers & KPI's, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations. Assisted in meeting their daily goals by working as a team and offering incentives.
- Responsible for Visuals in the store. Oversaw and executed floorsets and maintained an organized backroom.
- Changed watch batteries and sized watches. Also engraved items and embossed as well.
Third Key Holder
Fossil
10.2022 - 05.2025
- Engaged with customers to build rapport and promote long-term loyalty for increased sales and foot traffic.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing and understanding business numbers & KPI's, and supervising staff.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Responsible for Visuals in the store. Oversaw and executed floorsets and maintained an organized backroom.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Changed watch batteries and sized watches. Also engraved items and embossed as well.
Sales Associate
Fossil
06.2022 - 10.2022
- Engaged with customers to build rapport and loyalty. Delivering high levels of customer service.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Changed watch batteries, sized watches, and engraved and embossed items as customers needed.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05-2026
High School Diploma -
Euless Trinity HighSchool
Euless, TX05-2023
Skills
- Strong leadership
- Store maintenance
- Opening and closing coordination
- Customer service
- Store operations oversight
- Daily reporting
- Team member development
- Sales proficiency
- Customer service management
- Task delegation
- Inventory monitoring
- Cash handling accuracy
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Third Key Holder
Fossil
05.2025 - 08.2025
Third Key Holder
Fossil
10.2022 - 05.2025
Sales Associate
Fossil
06.2022 - 10.2022
Associate of Arts -
Tarrant County College
High School Diploma -
Euless Trinity HighSchool
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