Kevin Lyons
Indianapolis,IN
Summary
Field operations and quality assurance professional specializing in survey collection and team collaboration. Proven track record of enhancing respondent participation and analyzing operational challenges, leading to improved survey completion rates. Aiming for a Census Supervisor role to utilize leadership and communication skills to support field staff.
Overview
13
13
years of professional experience
Work History
Field Representative (NHIS & ACS)
U.S. Census Bureau
12.2024 - Current
- Conduct monthly interviews with respondents for the National Health Interview Survey (NHIS) and American Community Survey (ACS).
- Travel throughout assigned counties and surrounding areas to complete field cases and meet production goals.
- Build rapport with respondents and use effective communication techniques to improve cooperation and response rates.
- Collaborate with team members and supervisors to determine the most effective approach for difficult cases.
- Participate in team meetings to discuss operational challenges and identify strategies to improve productivity and survey completion rates.
- Maintain data accuracy, confidentiality, and compliance with Census Bureau standards.
- Maintained accurate records of survey responses and field activities.
Quality Assurance
Walmart
01.2023 - Current
- Audit shipments for accuracy and compliance with operational standards.
- Investigate discrepancies and coordinate corrective action.
- Ensure quality, safety, and productivity requirements are met in a high-volume environment.
Patient Care Advocate
Cigna
11.2020 - 05.2023
- Managed complex customer situations and resolved issues through research, communication, and collaboration.
- Worked with multiple stakeholders to achieve successful outcomes and maintain service standards.
Recruiter / Canvasser
U.S. Department of Commerce
08.2019 - 09.2020
- Conducted interviews, gathered data, updated addresses, and supported Census operations.
- Recruited applicants, coordinated outreach efforts, and worked with management to support staffing objectives.
- Demonstrated leadership, communication, and organizational skills in field operations.
Associate / Problem Solver
Amazon
05.2013 - 01.2018
- Resolved operational issues and supported workflow efficiency.
Education
Automotive Gas Engines Certification -
Lincoln Technical Institute
Indianapolis, IN10-2011
Diploma -
Thomas Carr Howe Community High School
Indianapolis, IN05-2007
Some College (No Degree) - Science
Purdue University
West Lafayette, INSkills
- Field Operations
- Case Management
- Data Collection
- Field case management
- Quality Assurance
- Quality assurance
- Interviewing Respondents
- Performance Improvement
- Production Goals
- Community Outreach
- Team Collaboration
- Field Data Collection
- Conflict Resolution
- Customer relations
- Public Relations
- Time Management
- CRM Systems
- Attention to detail
- Problem-solving
Timeline
Field Representative (NHIS & ACS)
U.S. Census Bureau
12.2024 - Current
Quality Assurance
Walmart
01.2023 - Current
Patient Care Advocate
Cigna
11.2020 - 05.2023
Recruiter / Canvasser
U.S. Department of Commerce
08.2019 - 09.2020
Associate / Problem Solver
Amazon
05.2013 - 01.2018
Automotive Gas Engines Certification -
Lincoln Technical Institute
Diploma -
Thomas Carr Howe Community High School
Some College (No Degree) - Science
Purdue University