Kevin Mack
West Covina ,CA
Summary
With over 20 years of retail management experience, consistently delivering outstanding sales, merchandising, and customer service results. Expertise extends to all aspects of operations, including P&L management, budgeting, inventory control, training, and other functions. Effective communicator, leader, and problem solver, excelling at fostering teamwork and taking initiative to surpass goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
ACC Manager
Walmart
08.2014 - Current
- Encouraged workforce for optimal performance and focus.
- Managed a range of obligations effectively on schedule.
- Sustained structured environment adhering to safety protocols.
- Established efficient communication practices, elevating service quality.
- Facilitated conflict resolution among staff members by addressing concerns.
Training Manager
Rite Aide
06.2012 - 07.2014
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Coordinated with multiple teams to integrate training programs into strategic goals.
Training Manager
CVS Pharmacy
09.1993 - 06.2012
- Boosted program success by varying instructional techniques.
- Implemented a detailed development plan aimed at improving workforce efficiency.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Partnered with different teams to ensure training programs matched business targets.
Education
Associate of Science - Business Administration
Citrus College Los Angeles Trade Tech
CA06.1992
Certificates - Mechanical Design, Electrical Engineering
Los Angeles Trade Tech
01.1992
Architecture And Creative Design
Pasadena City College
01.1990
High school diploma -
Temple City High School
Temple City, CA12.1988
Skills
- Customer service
- Team leadership
- Decision-making
- Staff training and development
- Goal setting
- Sales management
- Business development
- Safety procedures
Certification
- Commercial Driver's License (CDL), A, 09/01/29, CA, T (Double/triple trailers) - X (Tank + Hazardous)
- Fork Lift Certification
License
Class A California Expires 09/06/2029
Endorsements: T Doinle/Triple
Endorsements: T (Double/triple trailers) - X (Tank + Hazardous)
No Restrictions
Fork Lift Certification
TWIC Card Expires 09/06/2029
Timeline
ACC Manager
Walmart
08.2014 - Current
Training Manager
Rite Aide
06.2012 - 07.2014
Training Manager
CVS Pharmacy
09.1993 - 06.2012
Associate of Science - Business Administration
Citrus College Los Angeles Trade Tech
Certificates - Mechanical Design, Electrical Engineering
Los Angeles Trade Tech
High school diploma -
Temple City High School
Architecture And Creative Design
Pasadena City College