Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Maldonado

Lynchburg,VA

Summary

An organized and dependable employee, successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Host and Server

Mai Thai
Alexandria, VA
01.2017 - 05.2018
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Trained new employees on customer service best practices and restaurant policies to maintain high standards of service.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Logistics Specialist

U.S. Navy
10.2018 - 08.2023
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule
  • Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
  • Knowledgeable of proper customer service techniques, supply organization structures, supply department security requirements, and material identification and research
  • Performs proper material receipt procedures for stock and direct turn-over materials, and proper stowage of different classes of supply inventory to include hazardous material
  • Provided training and development opportunities for employees within the logistics department, fostering a culture of growth and continuous learning
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Collaborated with workshops to ensure accurate demand forecasting, preventing overstock or stockouts situations
  • Generated weekly performance reports to track and analyze shipping trends

Education

Associate - Liberal Arts - Social Science

West Hills College - Lemoore
Lemoore, CA

Skills

  • Customer Service
  • Problem-Solving
  • Material Handling
  • Documentation Management
  • Supply Chain Management
  • Financial Management and Reporting

Languages

Spanish
Native or Bilingual

Timeline

Logistics Specialist

U.S. Navy
10.2018 - 08.2023

Host and Server

Mai Thai
01.2017 - 05.2018

Associate - Liberal Arts - Social Science

West Hills College - Lemoore

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Kevin Maldonado