Kevin Manley

• Installed HVAC and mechanical equipment according to blueprints, specifications, and code requirements.
• Interpreted technical drawings to plan layouts, material needs, and sequencing for installation work.
• Assembled ductwork, piping, and related components using hand tools and power tools.
• Tested system operation, identified installation issues, and completed corrective adjustments for proper performance.

• Performed installation of new equipment, including: furnaces, evaporator coils, air conditioners, heat pumps, tankless and tank water heaters, boilers, ERVs, and ductless units. Install was performed following project designs and in compliance with local building codes.
• Met with clients to understand heating and cooling needs. Took measurements and performed heat load calculations to determine appropriate sized equipment. Designed projects in collaboration with warehouse manager. Designed projects in Diamond System Builder and utilized AHRI matchup to ensure proper equipment is used.
• Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.

Conducted client interviews to understand scope of project and make appropriate recommendations for heating needs.

Performed duct cleaning, Aeroseal, dryer vent cleaning, filter maintenance, blower wheel cleanings, ductwork design, and ductwork repair.

• Answered customers' questions regarding products, prices and availability.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Emphasized product features based on analysis of customers' needs.

• Responsible for primary branch book of business and driving sales through financial profile reviews with clients.
• Regularly over 100% to goal in multiple sales categories.
• Ran morning meetings to discuss current wave products and how to identify client needs and transition to appointments.
• Highly focused on client satisfaction.

• Provided a very high level of service and assistance to clients in an effort to obtain new opportunities and ensure repeat business.
• Interviewed clients to better understand their financial positions and what assets they would be interested in investing. 
• Assessed clients' financial situations to develop strategic financial planning solutions.
• Maintained friendly and professional customer interactions.

Lead enrollment agent for three locations. Worked independently of supervision and maintained high levels of customer service and quality of work.