Kevin Marshall
Detroit
Summary
Dynamic professional with over 20 years of experience in customer service, healthcare, housing, public service, and business development. Proven track record in relationship building, effective documentation, team coaching, and enhancing operational efficiency. Quality-focused Property Manager dedicated to maintaining property conditions while ensuring resident satisfaction and meeting property owner needs. Expertise in managing operations and resolving conflicts swiftly in high-pressure environments.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Appraiser II
City of Detroit
Detroit
01.2023 - Current
- - Determine taxability and assess value of real and personal property through inspections, calculations, and market analysis.
- - Defend assessments in public hearings and maintain detailed records on all property parcels.
- - Prepare formal reports following appraisal standards and ensure compliance with state/local guidelines.
HUD Certified Housing/Mortgage Counselor
Neighborhood Assistance Corporation of America (NACA)
Detroit
01.2020 - 01.2022
- - Provided one-on-one counseling to clients pursuing homeownership.
- - Originated and underwrote loans; reviewed credit reports and budgets to guide homebuyers.
- - Led educational seminars in person and on social media platforms.
Environmental Compliance Specialist
Wayne County Department of Health
Wayne
01.2020 - 01.2021
- - Conducted COVID-19 compliance inspections at local businesses.
- - Trained business owners/staff on safety protocols and created formal compliance reports.
Manager
Personal Touch Home Healthcare
Southfield
01.2007 - 01.2020
- - Oversaw 200+ employees; ensured compliance with state and regulatory mandates.
- - Handled recruitment, credential verification, staff training, and client onboarding.
- - Conducted home safety inspections and resolved client concerns.
Applied Behavioral Analyst Technician
Macomb Oakland Regional Center, Inc.
Troy
01.2018 - 01.2019
- - Delivered ABA therapy to children with autism.
- - Collected behavioral data, engaged in parent training, and supported interdisciplinary care.
Real Estate Sales Associate
Keller Williams Realty
Detroit
01.2007 - 01.2014
- - Facilitated property sales through strategic marketing, buyer education, and negotiation.
- - Coordinated with lenders, title companies, and investors to streamline closings.
Owner / Certified Fitness Trainer
Global Fitness Training LLC
Detroit
01.2004 - 01.2010
- - Built and promoted a personal training business.
- - Designed and led individual and group health programs.
Emergency Medical Technician
Detroit Fire Department EMS
Detroit
01.1987 - 01.1994
- - Delivered pre-hospital care in critical emergency situations.
- - Maintained detailed records and ensured seamless care transitions with hospital teams.
Education
Master of Occupational Therapy -
Baker College
Flint, MI05.2020
Bachelor of Science - Health Science (Pre-OT)
Baker College
Flint, MI05.2019
Skills
- Microsoft Office Suite
- Salesforce CRM
- Document management systems
- Property valuation
- Market analysis
- Tax assessment
Certification
- CPR & First Aid Certified
- CITI Certified (Human Research)
- Certified HUD Housing Counselor
- Licensed Real Estate Agent (MI)
- Licensed Mortgage Loan Officer
- Certified Housing Inspector
- MCAO ( Michigan Certified Assessing Officer)
Core Competencies
- - Client Relationship Management
- - Housing & Mortgage Counseling
- - Regulatory Compliance & Inspections
- - Occupational & Behavioral Therapy
- - Public Health & Safety
- - Real Estate & Business Development
- - Documentation & Reporting
- - Training & Team Development
- - MS Office Suite | Epic | Salesforce | Google Workspace
Internship Experience
- Willow Brook Rehabilitation Center – Brighton, MI
- Occupational Therapy Intern | 2020
- - Designed interventions for patients with TBI and physical/cognitive impairments.
- - Managed caseloads of 15+ clients daily and documented progress.
- Beaumont Hospital Geropsychiatry – Farmington Hills, MI
- - Conducted assessments and led group therapy sessions for inpatients.
- - Collaborated with mental health teams and enforced COVID-19 safety guidelines.
Timeline
Appraiser II
City of Detroit
01.2023 - Current
HUD Certified Housing/Mortgage Counselor
Neighborhood Assistance Corporation of America (NACA)
01.2020 - 01.2022
Environmental Compliance Specialist
Wayne County Department of Health
01.2020 - 01.2021
Applied Behavioral Analyst Technician
Macomb Oakland Regional Center, Inc.
01.2018 - 01.2019
Manager
Personal Touch Home Healthcare
01.2007 - 01.2020
Real Estate Sales Associate
Keller Williams Realty
01.2007 - 01.2014
Owner / Certified Fitness Trainer
Global Fitness Training LLC
01.2004 - 01.2010
Emergency Medical Technician
Detroit Fire Department EMS
01.1987 - 01.1994
Master of Occupational Therapy -
Baker College
Bachelor of Science - Health Science (Pre-OT)
Baker College