Kevin MARTIN
Little Rock,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Online Sales
Self-employed
Little Rock, AR
05.2017 - Current
- Photographed and wrote product descriptions and sales copy for items.
- Calculated total purchase amounts, taxes and shipping costs for new products.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Maintained up-to-date knowledge of trending clothing brands and styles and applied to customer interactions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Barista
North Little Rock Nutrition Hub
North Little Rock, AR
03.2023 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Utilized POS system to receive and process customer payments.
- Described menu items to customers and suggested appealing products.
Floor Manager/Bartender
Pine Bluff Country Club
Pine Bluff, AR
06.2021 - 08.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
Courier Driver
Crosstown Couriers
Little Rock, AR
02.2017 - 12.2018
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Documented daily mileage, gas and other data.
- Documented pickups and deliveries and submitted reports after shift.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Tracked delivery records with manifests using smartphones for customer signatures.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Education
Bachelor's in Ministry -
West Coast Bible College
01.2014
Diploma -
Watson
01.2008
Skills
- Outstanding Customer Service
- Anticipating Guest Needs
- Team Leadership
- Scheduling and Coordinating
- Point of Sale Systems
- Staff Training
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista
North Little Rock Nutrition Hub
03.2023 - Current
Floor Manager/Bartender
Pine Bluff Country Club
06.2021 - 08.2022
Online Sales
Self-employed
05.2017 - Current
Courier Driver
Crosstown Couriers
02.2017 - 12.2018
Bachelor's in Ministry -
West Coast Bible College
Diploma -
Watson
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