Kevin Martin
Little Rock,AR
Summary
Accomplished Shift Supervisor at Main Event, adept in strategic planning and creative problem-solving, significantly enhancing customer satisfaction and staff productivity. Expert in sales and upselling, with a proven track record of developing effective training materials and innovative sales strategies. Demonstrates strong verbal communication and critical thinking skills, driving results and exceeding expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Main Event
05.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Assisted in weekly scheduling of service department, as well as weekend floor charts to ensure dining areas were fully staffed to meet demand.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
E-commerce Sales Specialist
Self Employed
01.2016 - Current
- Built strong client relationships through consistent communication and effective problem solving.
- Increased sales revenue by developing and implementing strategic sales plans.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Sourced inventory based on current trends and customer needs.
Certified Trainer/Bar Lead
Main Event
07.2023 - 05.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Developed creative drink menus, incorporating seasonal ingredients and popular trends to attract customers.
Education
Bachelor of Arts - Psychology
Liberty University
Lynchburg, VABachelor of General Ministries - Ministry
West Coast Bible College & Seminary
05.2014
High School Diploma -
Watson Chapel High School
Pine Bluff, AR05.2008
Skills
- Customer-Oriented
- Strategic Planning
- Strong verbal and written communication
- Creative Problem-Solving
- Sales and Upselling
- Critical Thinking
Certification
- Google Digital Marketing & E-Commerce Professional Google 2024 September
Timeline
Shift Supervisor
Main Event
05.2024 - Current
Certified Trainer/Bar Lead
Main Event
07.2023 - 05.2024
E-commerce Sales Specialist
Self Employed
01.2016 - Current
Bachelor of Arts - Psychology
Liberty University
Bachelor of General Ministries - Ministry
West Coast Bible College & Seminary
High School Diploma -
Watson Chapel High School
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