Kevin Martinez
Miami,US
Summary
Results-driven concierge with a proven track record at The Palace Group, recognized for delivering exceptional customer service and administrative management. Expertise in fostering interdepartmental relationships and enhancing customer satisfaction through effective communication and organization. Demonstrated sales ability complemented by advanced proficiency in Microsoft Word. Committed to creating supportive environments that drive operational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concierge/Sales Associate
The Palace Group
Miami, US
06.2023 - Current
- At the Palace, my job as a concierge consists of different tasks.
- I answer phone calls, I help the director of admissions when they bring in a new patient, and more.
- I have proven ability to create a welcoming and supportive environment while efficiently managing administrative tasks.
- Skilled in addressing residents' needs and ensuring their comfort and satisfaction.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
Education
Associate of Science - Accounting And Finance
Miami Dade College Online
Miami11.2024
High School Diploma - Academy of Finance
Miami Sunset Senior High
Miami, FL, US06-2024
Skills
- Sales skills
- Microsoft Usage
- Data entry and tracking
- Information management
- CRM software
- Email management
- Call center experience
- Communicational Skills
Certification
Entrepreneurship and Small Business, 05/01/23, Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Concierge/Sales Associate
The Palace Group
06.2023 - Current
Associate of Science - Accounting And Finance
Miami Dade College Online
High School Diploma - Academy of Finance
Miami Sunset Senior High
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