Santiago Ocampo

• Fostered relationships with VIP guests, enhancing loyalty and satisfaction through personalized service and tailored experiences.

• Spearheaded the development and execution of targeted engagement strategies, resulting in a significant increase in repeat visits from high-value clients, driving revenue growth and enhancing customer loyalty.

• Organized exclusive events tailored to VIP clients, reinforcing brand loyalty and generating a substantial increase in referrals through exceptional guest interactions.

• Analyzed guest data to identify trends and preferences, informing marketing initiatives and event planning.

• Served as the primary point of contact for VIP patrons, casino hosts & hotel concierge addressing inquiries and concerns promptly to ensure exceptional service.

• Provided insights to ownership on customer preferences and industry trends, leading to improved offerings and enhanced guest satisfaction.

• Client-focused real estate professional with years of experience guiding buyers and sellers through every step of the process.
• Expert in local market trends, community dynamics, and building trust-based relationships. Known for delivering results and earning repeat and referral business.
• Specializes in luxury properties and waterfront homes, catering to high-end clientele.
• Active participation in local events and organizations to stay connected with the community.
• Fluent in multiple languages to serve a broad range of clients and facilitate communication within the diverse South Florida market.

• Examine weekly P&L reports and record inventory in order to effectively execute promotions, scheduling, and wine & spirits orders.
• Established and directed monthly meetings for FOH staff to evaluate shift performance, ensure sales goals were met, and protocol was followed.
• Consistently provided exceptional customer service in a high-pressure environment, resulting in increased customer satisfaction and attendance.
• Managed store during open/closing hours ensuring accuracy of cash sales, inventory, and staff responsibilities.

• Study social media patterns (Facebook, Instagram, Snapchat) weekly to effectively advertise and garner attention toward local nightlife events.
• Increased attendance at select venues through successful promotional efforts such as digital marketing, sales promotions, and public relations.