Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Melissa Hurd

Las Vegas,Nevada

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Venetian Hotel and Casino

MELISSA HURD
Las Vegas, NV
08.2022 - 08.2023
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
  • Evaluated feedback from guests in order to improve quality of service offered by the hotel.
  • Ensured that all information provided by customers is kept confidential at all times.
  • Reviewed customer requests to ensure accuracy of data entered into system.
  • Monitored changes in reservation status, modified existing reservations as needed.

Education

Bachelor of Arts - Arts and Entertainment Management

Los Angeles Film School - Hollywood
Los Angeles, CA
03-2024

Associate of Arts - Music Production

Los Angeles Film School - Hollywood
Los Angeles, CA
02-2020

Skills

  • Continuous Improvement
  • Stress Tolerance
  • Problem-Solving
  • Interpersonal Skills
  • Decision-Making
  • Analytical Thinking
  • Teamwork and Collaboration
  • Task Prioritization
  • Written Communication
  • Creative Direction
  • Budgeting and Finance
  • Talent Management
  • Goal Setting

Accomplishments

  • GPA 3.67
  • Honor Roll

References

References available upon request.

Timeline

Venetian Hotel and Casino

MELISSA HURD
08.2022 - 08.2023

Bachelor of Arts - Arts and Entertainment Management

Los Angeles Film School - Hollywood

Associate of Arts - Music Production

Los Angeles Film School - Hollywood

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Melissa Hurd