Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kevin Martinez Serrano

Winter Haven,FL

Summary

Results-driven insurance professional with expertise in insurance regulations and compliance. Demonstrated ability to assess member needs, identify coverage gaps, and provide accurate solutions to drive customer satisfaction and retention.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Insurance Professional - Sales and Service

USAA
01.2026 - Current
  • Applied developing knowledge of Personal Lines Insurance to assist members with foundational to moderately complex quotes, underwriting, binding new business, billing, contract and coverage provisions, and premium changes for insurance products and services.
  • Identify, asses and understand member needs and coverage gaps, and consistently provide complete and accurate advice and solutions.
  • Utilized CRM software to track customer interactions and streamline follow-up processes for improved efficiency.

Auto Bundle Sales Representative

GEICO
09.2024 - 01.2026
  • Built rapport with customers by excellent verbal skills.
  • Used persuasion skills to prepare insurance quotes, advise customers on coverage, handled objections, and converted quotes into new policies.
  • Executed daily sales strategies to meet departmental goals, enhancing overall sales performance.

Lawn Spray Technician

Fairway Lawns
07.2024 - 09.2024

Delivery Associate

HOOAH Express Carrier Svcs
05.2024 - 07.2024

Fulfillment Associate

Amazon
10.2023 - 05.2024

Retail Sales Associate

GMG Comercial Nicaragua, S A
06.2017 - 03.2022
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase retention and loyalty.
  • Utilize upselling techniques to promote additional products and increase sales.

Education

Bachelor of Science - Accounting And Finance

Universidad Autonoma De Chinandega
Chinandega, Nicaragua
2016

Skills

  • Customer Engagement
  • Insurance Policy Coverage Expertise
  • Insurance Regulations and Compliance
  • Negotiation and Settlement

Certification

  • Chartered Property Casualty Underwriter, The Institutes - Current

Languages

Spanish
Native or Bilingual

Timeline

Insurance Professional - Sales and Service

USAA
01.2026 - Current

Auto Bundle Sales Representative

GEICO
09.2024 - 01.2026

Lawn Spray Technician

Fairway Lawns
07.2024 - 09.2024

Delivery Associate

HOOAH Express Carrier Svcs
05.2024 - 07.2024

Fulfillment Associate

Amazon
10.2023 - 05.2024

Retail Sales Associate

GMG Comercial Nicaragua, S A
06.2017 - 03.2022

Bachelor of Science - Accounting And Finance

Universidad Autonoma De Chinandega