Latreece Hillly
Dillon,SC
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in Insurance to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Service and Sales Representative
AAA Auto Club Group Contact Center
Dearborn, MI
06.2023 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Identified opportunities for cross-selling additional products and services.
Licensed Insurance Agent
Allstate Insurance Co
Bloomington, IL
12.2021 - 05.2023
- Developed and implemented sales strategies to increase market share of insurance products.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
Licensed Insurance Agent
State Farm Insurance
Conway , SC
09.2019 - 12.2021
- Developed and implemented sales strategies to increase market share of insurance products.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Maintained accurate records of client information including contact details and policy changes.
- Prepared detailed reports analyzing the effectiveness of marketing campaigns.
- Identified opportunities for cross-selling additional policies or services to existing customers.
Education
MBA - Human Resources
Keller Graduate School of Management
Charlotte, Nc02-2020
Bachelor of Arts - Theatre
Slippery Rock University of Pennsylvania
Slippery Rock, PA05-2007
Skills
- Records Retention
- Customer Relationship Building
- Customer Engagement
- Customer Retention
- Customer Success Management
- Customer Service Experience
- Technical Support
- Technical Consulting
- Tracking Sales Metrics
- Sales Tracking
- Cross-Selling Products And Services
- Upselling Strategies
- Suggestive Selling
Certification
- P & C Insurance license certification
- Health and Life Insurance License
Timeline
Insurance Service and Sales Representative
AAA Auto Club Group Contact Center
06.2023 - Current
Licensed Insurance Agent
Allstate Insurance Co
12.2021 - 05.2023
Licensed Insurance Agent
State Farm Insurance
09.2019 - 12.2021
MBA - Human Resources
Keller Graduate School of Management
Bachelor of Arts - Theatre
Slippery Rock University of Pennsylvania
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