Laqueisha Ashley
Hialeah,FL
Summary
Detail-oriented Administrative and Security Professional with over 10 years in government, retail, and customer service. Skilled in managing operations, enforcing security protocols, and collaborating with multidisciplinary teams. Expertise in behavioral observation, crisis response, data entry, records management, and financial tracking in fast-paced environments.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
Work History
Customer Service Representative-Remote
Glamorous305
Miami, FL
09.2018 - Current
- Achieved high customer satisfaction by delivering timely, accurate solutions and personalized support.
- Managed high-volume workload of 50+ customer interactions daily via phone, email, and chat, resolving inquiries and complaints to ensure customer satisfaction.
- Developed and nurtured customer relationships, fostering loyalty that led to increased repeat business.
- Demonstrated strong verbal and written communication skills while handling diverse customer needs.
- Partnered with team members to refine service processes, enhancing customer experience through collaborative improvements.
Administrative Specialist
City of North Miami
10.2025 - 01.2026
- Coordinated calendars, scheduled meetings, and arranged logistics to ensure smooth operations for staff and leadership.
- Managed incoming calls, emails, and correspondence to facilitate communication between departments and the public.
- Prepared reports, presentations, memos, and maintained accurate data entry records.
- Ordered office supplies, maintained equipment, and ensured organized filing systems.
- Processed invoices, tracked budgets, and performed bookkeeping functions using Tyler Munis.
- Assisted with project tracking and provided administrative planning support to enhance project efficiency.
- Provided administrative support for employee services by directing staff to appropriate HR and benefits resources.
- Maintained confidential records and documentation related to personnel and benefits inquiries in compliance with organizational policies.
- Assisted with medical billing processes by verifying patient information and reviewing claims for accuracy.
Asset Protection Investigator
Walmart
06.2025 - 01.2026
- Conducted investigations resulting in prevention of theft, fraud, and inventory loss.
- Monitored surveillance systems, observing customer and associate activities to detect suspicious behavior.
- Prepared incident reports, facilitating safe resolution of theft cases.
- Supervised front-end customer hosts, ensuring adherence to receipt verification procedures to enhance loss prevention efforts.
- Assisted with scheduling and inventory audits to reduce shrinkage.
Detention Technician
Broward Sheriff's Office
02.2013 - 07.2025
- Monitored housing units to enhance safety for deputies, visitors, and inmates.
- Monitored inmates for signs of mental health crises and emotional distress, and initiated safety protocols.
- Assisted with suicide watch procedures and documented behavioral changes in compliance with agency policy.
- Utilized de-escalation techniques to manage disruptive or emotionally distressed individuals using strong interpersonal and problem-solving skills.
- Conducted intake screening and behavioral observation of inmates during booking and housing assignments.
- Communicated and coordinated with medical and behavioral health professionals regarding inmate mental health concerns.
- Ensured accuracy of arrest documentation and probation status through CJNET Supervisor Offender.
- Recorded inmate admissions in Jail Management System (JMS) and maintained inmate admission records in the Jail Management System (JMS).
- Coordinated inmate movement while maintaining accurate electronic and written logs to ensure operational efficiency.
- Operated electronic security systems, doors, alarms, and surveillance equipment to enhance facility security.
- Maintained compliance with safety, security, and operational protocols to uphold institutional integrity.
- Maintained detailed documentation in Jail Management System (JMS) regarding behavioral incidents and referrals.
- Responded to emergency situations, including mental health crises and behavioral disturbances.
- Ensured compliance with PREA, safety regulations, and institutional security standards.
- Troubleshot Jail Management System (JMS) and electronic security system issues, coordinating with IT to resolve access, data entry, and system functionality problems.
- Provided direct support and assistance to diverse population in high-stress, fast-paced environment, fostering a safe and respectful atmosphere.
Cashier
McDonald's
Miami, FL
06.2011 - 01.2013
- Provided exceptional customer service in fast-paced environment, enhancing customer satisfaction and loyalty.
- Processed customer transactions and balanced cash register, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained cleanliness and ensured compliance with health and safety regulations, contributing to a safe and welcoming shopping environment.
Education
High School Diploma -
American Senior High School
Hialeah, FLSkills
- Administrative Support
- Office Management
- Data Entry
- Records Management
- Customer Service
- Security Monitoring
- Compliance Monitoring
- Calendar Coordination
- Meeting Coordination
- Inventory Management
- Supply Management
- Basic Bookkeeping
- Invoice Processing
- Technical Software Troubleshooting
- System Support
- Application Support
- Basic IT Support
- Issue Resolution
- Microsoft Office Suite
- Tyler Munis Financial System
- Windows Operating Systems
- Insurance Verification
- Claims Processing
- Patient Billing Support
- Behavioral Health Monitoring
- Crisis Intervention
- De-escalation
- Suicide Watch Procedures
- Inmate Behavioral Documentation
- Trauma-Informed Communication
- Mental Health Referral Coordination
- Conflict Resolution
- Behavioral Health
- Typing
- Multi-line phone systems
- Records retention
- Document management
- Written communication
- Verbal communication
- Team collaboration
- Independent work
- Time management
- Organizational skills
Timeline
Administrative Specialist
City of North Miami
10.2025 - 01.2026
Asset Protection Investigator
Walmart
06.2025 - 01.2026
Customer Service Representative-Remote
Glamorous305
09.2018 - Current
Detention Technician
Broward Sheriff's Office
02.2013 - 07.2025
Cashier
McDonald's
06.2011 - 01.2013
High School Diploma -
American Senior High School