Dimitri Carter
New City,NY
Summary
Customer Service Representative with exceptional skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Service Representative-Remote
TTEC
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
LEADERSHIP PROGRAM | Teaching Artist
The Leadership Program
09.2018 - 05.2020
- Planned and executed activities to promote skill and talent development
- Facilitated group sessions and provided one-on-one support
- Developed lesson plans surrounding various types of art, history and culture
- Assisted students in coming up with and executing detailed final projects for exhibition
- Maintained daily student records and evaluated student progress
- Modeled interpersonal relationships with staff members, students and administrators and strived to enhance student learning and well being.
Server
RED LOBSTER
08.2016 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
OLIVE GARDEN
04.2014 - 06.2015
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Acting For Film 2yr-Graduate -
New York Film Academy
New York, NYHigh School Diploma -
Thurgood Marshall Academy
New York, NY06.2015
Skills
- Conflict Mediation
- Interpersonal Skills
- Critical Thinking
- Administrative Support
- Data Entry
- Computer Proficiency
- Active Listening
- Order Processing
- Data Collection
- De-Escalation Techniques
- Written and oral communication
- Call Management
Timeline
Customer Service Representative-Remote
TTEC
11.2023 - Current
LEADERSHIP PROGRAM | Teaching Artist
The Leadership Program
09.2018 - 05.2020
Server
RED LOBSTER
08.2016 - 09.2019
Server
OLIVE GARDEN
04.2014 - 06.2015
Acting For Film 2yr-Graduate -
New York Film Academy
High School Diploma -
Thurgood Marshall Academy