Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Rachael P. Bowens
North Charleston,SC
Work Preference
Summary
Meet and exceeded productivity. I won prizes for for informing the customers about a promotion. The customers participated in a survey about the customer service that they received.
Overview
19
19
years of professional experience
Work History
Remote Customer Service Representative
EOS
11.2020 - 05.2021
- Provided customers with information about their water bill. Provided the number of Gallons they were billed for and the number of days. Provided customers information About water outage and main breaks.
Customer Service Representative
Dial America
08.2020 - 09.2020
- Assisted customers with insurance for their store credit card. Provided the customer with The information needed to make a decision. Provided the customer the script needed to ensure the sale.
Customer Service Representative
Alorica
02.2017 - 01.2020
- Provided customer service to customer for gas or electric service. Assisted customers in getting payment arrangements, Turned service on or off. Provided customers with the amount of their bill.
Customer Service Representative
iQor
03.2015 - 08.2015
- Provided customers with information about their satellite TV bill. Provided information about different satellite packages. Add or cancelled channels. Accepted payments over the phone.
Customer Service Representative
Persi/McKesson
07.2006 - 07.2010
- Provided patients with information about the pathology bill they received. Provided dates of service and accepted payments.
Reservationists/Customer Service Representative
Charleston, SC
03.2002 - 06.2006
- Assisted customers in renting cars. Provided information about the rental location. Assisted customers in extending their rental agreement. Provided adjustment and issued credits.
Education
High School Diploma - Business Education
North Charleston High School
North Charleston, SC06.1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Client relations
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Customer relationship management (CRM)
- Prioritization
- Staff training
- De-escalation techniques
- Building rapport
- Technical support
- Clerical support
- Filing
- Dispute resolution
- Customer education
- Product sales
- Multi-line phone talent
- Coordination
- Assertiveness
- Order fulfillment
- Recordkeeping strengths
- Account updating
- Research
- Account management
- Reading comprehension
- Service upselling
- Spreadsheets
- Office equipment proficiency
- Staff education and training
- Conflict mediation
- Proofreading
- Retail store support
- Stock management
- Product promotion
- Document control
- Brand representation
- Quality assurance controls
- Escalation management
- Shipping and logistics
- CRM software
- Product education
- CRM software proficiency
- Delivery scheduling
- Record preparation
- Software CRM system proficiency
- Credit adjustments
- Promotional support
- Travel planning
- Route management
Accomplishments
I met productivity and exceeded. The customers completed a survey about the customer service representative that they spoke with. I won prizes.
Timeline
Remote Customer Service Representative
EOS
11.2020 - 05.2021
Customer Service Representative
Dial America
08.2020 - 09.2020
Customer Service Representative
Alorica
02.2017 - 01.2020
Customer Service Representative
iQor
03.2015 - 08.2015
Customer Service Representative
Persi/McKesson
07.2006 - 07.2010
Reservationists/Customer Service Representative
Charleston, SC
03.2002 - 06.2006
High School Diploma - Business Education
North Charleston High School