Curtis Robertson

I was tasked with technical support and overall questions by Walmart customer

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Consulted with customers to resolve service and billing issues.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Educated customers on special pricing opportunities and company offerings.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Improved customer service wait times to mitigate complaints.
• Mentored new employees on procedures and policies to maximize team performance.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Supported sales team members to drive growth and development.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Updated databases with new and modified customer data.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Collected deposits or payments and arranged for billing.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Referred unresolved customer grievances to designated departments for further investigation.
• Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
• Updated [Type] system with order specifics and customer details, preferences and billing information.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.
• Prevented key account losses by researching discrepancies and correcting problems.
• Took special orders in person and over telephone, generating additional revenue every month.
• Strengthened customer retention by offering discount options.
• Mentored junior team members and managed employee relationships.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Promoted available products and services to customers during service, account management and order calls.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

• Greeted customers with a friendly and inviting attitude.
• Assisted customers in selecting the best products for their needs.
• Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
• Advised customers on various products such as effects, flavors, potency levels, and prices.
• Verified customer identification to ensure they met age requirements for purchasing marijuana products.
• Operated cash registers to process payments from customers.
• Stocked shelves with new product arrivals.
• Kept up-to-date records of all transactions in compliance with state regulations.
• Monitored inventory levels and informed management when stock was low or depleted.
• Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
• Educated customers on responsible consumption practices such as dosage control and safe storage methods.
• Provided excellent customer service by answering questions regarding product usage and benefits.
• Utilized point of sale systems to handle transactions accurately and efficiently.
• Organized backroom shelves according to item size and category for easy access.
• Processed returns and exchanges in accordance with company policy.
• Maintained a secure work environment by following safety protocols while handling cash or other valuables.
• Participated in team meetings to discuss sales goals and strategies.
• Assisted management in training new budtenders on policies and procedures.
• Complied with federal, state, and local laws regarding the sale of marijuana products.
• Performed daily opening and closing duties including cleaning tasks as assigned.
• Educated customers on effects, medical benefits and overall experience of using cannabis products.
• Verified proper customer identification, medical information and paperwork.
• Created positive and healthy customer interactions to align with company core values.
• Handled large volume of cash with high accuracy and security each day.
• Greeted customers and promoted various cannabis products.
• Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
• Advised customers regarding safety measures necessary for cannabis consumption.
• Oversaw sale of merchandise such as flowers, concentrates and edibles.
• Weighed and prepared products in order to accurately package and label items for sale.
• Managed supply restocking, display arrangements and general housekeeping.
• Researched new products, strains and trends as well as important law changes regarding dispensaries.
• Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
• Drove repeat business through local grass roots networking and loyalty program.
• Leveraged cannabis menu and reviewed applications to fulfill pick-up and delivery orders.
• Acted as subject matter expert to present partner brands at retail, events and within cannabis industry and community.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Recommended, selected and located merchandise based on customer desires.
• Greeted customers to determine wants or needs.
• Answered store and merchandise questions and led customers to wanted items.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Computed purchases and received and processed cash or credit payment.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

• Greeted guests upon arrival and escorted them to their assigned tables.
• Provided menus, explained daily specials, and answered questions about menu items.
• Took orders for food and beverages in a professional manner.
• Delivered food and drinks from kitchen or bar areas to dining room tables.
• Checked back with customers to ensure satisfaction with each course.
• Bussed and reset tables as needed between seating's.
• Assisted other servers when needed during peak periods.
• Demonstrated knowledge of wine list and recommended wines based on customer preferences.
• Adhered to all safety and sanitation policies when handling food and beverage items.
• Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
• Accurately recorded orders in POS system while providing excellent customer service.
• Processed payments promptly at the end of meal service period using POS terminals.
• Followed up with guests after meals to ensure satisfaction with overall experience.
• Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
• Responded quickly to guest inquiries or complaints in a professional manner.
• Monitored stock levels of tableware supplies such as utensils, plates, cups.
• Prepared specialty dishes according to restaurant recipes or customer requests.
• Promoted additional menu items or special offers as appropriate.
• Regularly checked quality of ingredients used in preparation of dishes served.
• Arranged side stations prior to meal service times for easy access during rush hours.
• Communicated regularly with kitchen staff regarding order status updates.
• Stocked ice bins and ensured adequate supply of alcoholic beverages were available throughout shift.
• Trained in wine and liquor service in order to provide full and positive experiences to guests.
• Matched wines with menu items and guest preferences.
• Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
• Maintained smooth and efficient flow of guests into and out of assigned sections.
• Provided guests with information about menu items, made suggestions and took orders.
• Picked up food in kitchen and delivered to guests according to established protocols.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Trained new employees to perform duties.
• Brought wine selections to tables with appropriate glasses and poured for customers.
• Explained menu items, describing ingredients and cooking methods upon request.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Prepared checks, itemizing total meal costs and taxes.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Served food and beverages to patrons and confirmed complete orders.
• Filled condiments and napkin containers during slack periods.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Garnished dishes and beverages to serve visually appealing menu items.
• Stocked service areas with supplies during slow periods.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Assisted in preparing salads, appetizers and desserts to speed up food service.