Knowledgeable and dedicated customer service professional with extensive experience in Operations Management in the transportation and logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
TYQUANDA T. Tate
Baytown,TX
Summary
Overview
15
years of professional experience
Work History
Terminix Rentokil
Remote Sr. Customer Service Representative
02.2023 - 05.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Scheduled and coordinated with technicians using best-fit policies to meet customers' needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
PT Management, United Parcel Service
Supervisor
03.2020 - 03.2023
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintain a high level of PPH (package per hour) while directly supervising a team consisting of 20 to 30 people in a fast-paced environment.
- Train new employees to requirements and company standards.
- Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently while working with the union.
UPS
Small Sorter
11.2019 - 03.2020
Job overview
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Stacked items according to weights, sizes, types, and picking priorities.
- Utilized sorting systems to sort items quickly and accurately.
UPS
Preloader
08.2012 - 10.2018
Job overview
- Followed all safety and security protocols to minimize risk of injury.
- Collaborated with team members to maintain efficient workflow.
- Operated scanning equipment to track orders and shipments.
- Lifted and slid packages weighing up to 70 pounds on conveyor belts to transport items.
- Operated equipment while observing standard safety procedures.
UPS
Driver
07.2015 - 05.2018
Job overview
- Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Completed pre- and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed all relevant traffic laws and safety regulations.
Zale's
Fine Jewelry Sales Consultant
08.2011 - 08.2013
Job overview
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Completed store opening and closing procedures as per company guidelines.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Claire's Stores
Third Key Manager
10.2008 - 09.2011
Job overview
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
University Of PhoenixPhoenix, AZ
Bachelor of Science from Business Management w, Undergrad in Operations Management
11.2021
University Overview
Lake Charles Boston High SchoolLake Charles, LA
High School Diploma
05.1999
University Overview
Skills
- Microsoft Word
- Freight Operations
- Staff Training
- Account Management
- Microsoft Excel
- Conflict Mediation
Traveling with Family
Traveling with Family
Spending time with my family is my favorite pass time and seeing the world through there eyes is breathtaking.
Timeline
Remote Sr. Customer Service Representative
Terminix Rentokil
02.2023 - 05.2023
Supervisor
PT Management, United Parcel Service
03.2020 - 03.2023
Small Sorter
UPS
11.2019 - 03.2020
Driver
UPS
07.2015 - 05.2018
Preloader
UPS
08.2012 - 10.2018
Fine Jewelry Sales Consultant
Zale's
08.2011 - 08.2013
Third Key Manager
Claire's Stores
10.2008 - 09.2011
University Of Phoenix
Bachelor of Science from Business Management w, Undergrad in Operations Management
Lake Charles Boston High School
High School Diploma
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