Lisa Dellinger
Mount Vernon,Washington
Summary
Dynamic professional with extensive experience in premier customer service and team management at North Coast Credit Union. Proven track record in building strong sales cultures and promoting staff development. Skilled in complex problem solving and proficient in overseeing branch operations, ensuring compliance and confidentiality while enhancing client satisfaction.
Overview
43
43
years of professional experience
Work History
Member Service Representative III
North Coast Credit Union
2013.02 - Current
Premier Member Service. Assisted or referred members in all area's as needed for their personal financial needs.
Office Manager
Dellinger Inc.
1988.06 - Current
Sales and Service Manager
US Bank
2007.04 - 2010.08
Assistant Manager
Washington Mutual Bank
1983.05 - 2007.03
Education
High School Diploma - General Education
Sedro Woolley High School
Sedro WoolleyGeneral Education Studies
Western Washington University
Business Management and General Education Studies
Skagit Valley Community College
Mount Vernon, WashingtonSkills
- Management/Supervising of Team Members
- Premier Customer/Client Service Experience
- Building Strong Sales Culture within Branch
- Promote and Monitor Staff Training and Development
- Interviewing job applicants
- Compensation/Payroll
- Complex Problem Solving Skills
- Employee Coaching
- Proficient in Overseeing Branch Deposit Operations
- Demonstrated Success for Internal/External Bank Audits
- Excellent Organizational and Communication Skills
- Budget Development
- Bank Reconciliations
- Confidentiality of Sensitive
- New Accounts
- Lending Experience
- Multi-Line Phone System
- 10 Key
- Computer proficiency
- Filing
- Cold Calling
- Product Knowledge
- Records Retention
Accomplishments
*Grade A Audit Scores - US Bank
Affiliations
State of Washington Notary Affiliation-Current
Washington Farm Bureau Member
Skagit and Island Counties Dairy Association-Past Member
Mount Vernon Chamber of Commerce-Past Member
Languages
Spanish
Elementary
Timeline
Member Service Representative III
North Coast Credit Union
2013.02 - Current
Sales and Service Manager
US Bank
2007.04 - 2010.08
Office Manager
Dellinger Inc.
1988.06 - Current
Assistant Manager
Washington Mutual Bank
1983.05 - 2007.03
High School Diploma - General Education
Sedro Woolley High School
General Education Studies
Western Washington University
Business Management and General Education Studies
Skagit Valley Community College