Zoey Nesbitt
Chesapeake,VA
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Overview
5
5
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
Chesapeake, VA
02.2024 - Current
- Organized and led huddles with the Member Experience Champion team to strengthen our team's member service skills.
- Actively listened to members' needs and goals, providing tailored solutions to help them achieve financial success.
Member Service Representative III
Navy Federal Credit Union
Virginia Beach, VA
08.2019 - 02.2024
- Collaborated with my Digital Champions to successfully achieve branch digital goals through engaging huddles and informative monthly emails featuring tips and best practices.
- Earned key roles as IRA and Trust Specialist, Notary, and Mentor, demonstrating a strong commitment to professional growth and leadership.
Education
High School -
Lakeside High School
Ashtabula, OH06.2017
Skills
- Mentor: I not only mentor new hires but also provide guidance to any team member who seeks it
- Tidewater Northeast Trainer: In 2023, I collaborated with team members from various branches within Tidewater Northeast to train staff on enhancing their member experience skills I conducted training sessions on topics such as DISC, "Through the Eyes of the Member," Creating a Culture of Trust, and Tactful Communication
- Interpersonal: I am a collaborative team player dedicated to supporting my colleagues and driving our collective success I actively listen and adapt my communication to ensure the best possible solutions are reached
- SSP Recipient: In 2021, I was honored with the SSP Award in recognition of my efforts to strengthen and creating positive relationships within my team, as well as with our members
References
Linda Wagner, Branch Leader, 757-550-6742
Daniel Powell, Assistant Manger, 757-550-6742
Timeline
Member Service Representative III
Navy Federal Credit Union
02.2024 - Current
Member Service Representative III
Navy Federal Credit Union
08.2019 - 02.2024
High School -
Lakeside High School
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