Kevin Martinez Ulloa
Douglasville,GA
Summary
Driven professional with a proven track record at Gordon Food Service, enhancing warehouse efficiency and customer satisfaction at La Salsa. Excels in upselling strategies and maintaining calm under pressure, achieving high performance metrics and fostering customer loyalty. Skilled in bilingual communication and prioritizing work, consistently exceeding goals with a focus on results.
Overview
5
5
years of professional experience
Work History
Warehouse Selector
Gordon Food Service
Lithia Springs, GA
01.2024 - 03.2024
- Collaborated with team members to achieve daily productivity goals while maintaining a positive work atmosphere.
- Enhanced warehouse efficiency by streamlining the picking and packing process.
- Maintained high levels of accuracy when entering data into inventory tracking systems, reducing the risk of costly errors.
- Proactively identified potential issues that could impact workflow efficiency, offering solutions for their resolution.
- Reduced order errors through meticulous attention to detail during the selection process.
- Demonstrated flexibility in adapting to changing priorities or new responsibilities as needed within the warehouse setting.
- Consistently met or exceeded performance metrics by effectively prioritizing tasks and managing time efficiently.
- Communicated effectively with warehouse supervisors, providing updates on progress towards daily objectives.
Guest Service Representative
La Salsa
Douglasville, GA
01.2019 - 11.2022
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Pre-Med Bio - Biology Anatomy
GSU
Atlanta, GASkills
- Upselling strategies
- Sales Promotion
- Calm Under Pressure
- Work Prioritization
- Customer Relations
- Professional telephone demeanor
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Selector
Gordon Food Service
01.2024 - 03.2024
Guest Service Representative
La Salsa
01.2019 - 11.2022
Pre-Med Bio - Biology Anatomy
GSU