Kevin May
Oswego,IL
Summary
Proven leader and IICRC Certified Technician with a track record of enhancing team productivity and customer satisfaction at Servpro of Joliet. Excels in mechanical troubleshooting and crew leadership, significantly improving service quality. Skilled in emergency response and problem-solving, ensuring compliance and efficient project completion.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Crew Chief
Servpro of Joliet
06.2022 - 07.2024
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
- Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Communicate with adjusters on timeline, material, equipment and paperwork/drawings
- Increased customer service ratings significantly through personable service.
- Operated varied hand and power tools to complete repairs.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
Supervisor
American Technologies Inc.
07.2019 - 05.2022
- Oversaw daily operations of the job, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Communicate with adjusters on timeline, material, equipment and paperwork/drawings
- Performed preventive maintenance and repairs on various types of equipment.
Crew Chief
Servpro Of Joliet
04.2013 - 07.2019
- Managed team according to company standards and compliance requirements.
- Led by example, demonstrating commitment and professionalism in all tasks.
- Communicate with adjusters on timeline, material, equipment and paperwork/drawings
- Safely and effectively handled wide range of cleaning products and solutions.
- Positively engaged with customers and maintained professional appearance as company representative.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Technician
Servpro of Joliet
05.2012 - 04.2013
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines..
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
GED -
East Aurora High School
Aurora, IL05.1995
Skills
- Training and mentoring
- Mechanical Troubleshooting
- Crew Leadership
- Mold Certified (CMRC 85309) Micro
- IICRC Water Damage Restoration, Odor Control, Fire & Smoke Damage Restoration
- Crew Supervision
- Emergency Response
- Time Management
Certification
IICRC
Odor Control
Fire & Smoke Restoration
Water Damage Restoration
Micro
Mold Mitigation
TS Lead certified
Amnicon
Bio & Crime Scene clean up
Timeline
Crew Chief
Servpro of Joliet
06.2022 - 07.2024
Supervisor
American Technologies Inc.
07.2019 - 05.2022
Crew Chief
Servpro Of Joliet
04.2013 - 07.2019
Technician
Servpro of Joliet
05.2012 - 04.2013
GED -
East Aurora High School
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