Kevin McCarron
Milwaukee,WI
Summary
Dynamic professional with a proven track record at USI Insurance Services, excelling in client retention and relationship management. Skilled in PowerPoint and client communication, I effectively tailored service plans to diverse client needs, ensuring seamless onboarding and support. Committed to delivering exceptional results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Senior Associate Account Representative
USI Insurance Services
Brookfield, USA
07.2024 - Current
- Retained 50+ client accounts through proactive renewal management, consistent follow-ups, and day-to-day relationship support.
- Served as the primary point of contact for a diverse client portfolio, gaining insight into how different industries operate and tailoring communication to each primary client contact.
- Helped manage inbound and outbound correspondence, ensuring accurate documentation and smooth handoffs across internal teams.
- Supported onboarding of new business by coordinating setup tasks, gathering requirements, and maintaining clear expectations with clients.
- Maintained organized workflows to keep accounts on track, reduce friction, and ensure timely resolution of client needs.
- Collaborating with both our sales and marketing team to set up a client service plan once new business is brought on and introduced to cater to what is needed on a client to client basis.
Event planning and Management Intern
Riehl Solutions & Think Space
Lansing, USA
05.2023 - 10.2023
- Coordinated logistics and scheduling for large conferences and corporate events.
- Conducted venue research, vendor negotiations, and contract reviews.
- Designed event plans aligned with each client's corporate culture and objectives.
- Managed weekly event calendars and provided on-site client support.
- Delivered attentive customer service to strengthen client loyalty.
- Monitored event progress to ensure alignment with goals and timelines.
Social Media Intern
MAP Academic Planning
Detroit, USA
05.2022 - 09.2022
- Developed digital marketing content to promote services and events.
- Designed branded posts for Instagram and Facebook to increase engagement.
- Managed client intake and maintained accurate client records.
- Presented software tutorials and distributed recorded training sessions.
- Improved post visibility through strategic keyword and hashtag optimization.
Education
Hospitality Business -
Michigan State University, Eli Broad College of Business
East Lansing, MI04.2024
Skills
- Powerpoint
- Excel
- Zoom
- Microsoft Teams
- Client communication
- Relationship management
- Team Environment
- Written communication
- Verbal communication
Timeline
Senior Associate Account Representative
USI Insurance Services
07.2024 - Current
Event planning and Management Intern
Riehl Solutions & Think Space
05.2023 - 10.2023
Social Media Intern
MAP Academic Planning
05.2022 - 09.2022
Hospitality Business -
Michigan State University, Eli Broad College of Business