Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kevin McCollum

Moorestown,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Rush Street Interactive
01.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Security Officer

Allied Universal
09.2019 - Current
  • My responsibilities include ensuring the building & personal security for comcast employees by monitoring cameras, conducting daily attendance reports and monitoring cameras.
  • Responsible for completing JIRA tickets to ensure that security and building upkeep are completed in a timely manner.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Account Manager

Goldin Auctions
03.2021 - 10.2021
  • Was responsible for organizing handling and authenticating consigned collectibles to ensure that the item was fully prepared for upcoming auction schedules
  • Adhered to Pre-Auction audits of items as well as ensuring items were properly titled in auction systems to ensure full accurate descriptions.
  • Completed multiple daily spreadsheets within google suite to meet and track daily KPI's
  • Monitored and analyzed customer feedback to identify opportunities for improvement.

Commercial Sales Driver/Retail Sales Associate

PepBoys
07.2016 - 05.2018
  • Responsible for working hand in hand with automotive shops to troubleshoot parts that may be needed for car repairs
  • Assembled orders to ensure accuracy and followed fastest route to deliver car parts to consumer accounts.
  • Responsible for organizing store following planograms as well as ensuring that retail customers needs were met.
  • Identified business prospects in target markets and developed defined marketing plans to attract new clients.

Education

Associate of Applied Science - Communications

Rowan College
Mt. Laurel New Jersey
06.2016

High School Diploma -

Moorestown High School
Moorestown, NJ
07.2013

Skills

  • Providing Feedback
  • Quality Assurance Evaluation
  • Issue and Complaint Resolution
  • Conflict Mediation Abilities
  • Inbound Customer Service
  • Client Relations
  • Item Authentication

Certification

CPR Certified

SORA Certification

NJ/PA Casino Gaming License

Timeline

Customer Service Agent

Rush Street Interactive
01.2023 - Current

Account Manager

Goldin Auctions
03.2021 - 10.2021

Security Officer

Allied Universal
09.2019 - Current

Commercial Sales Driver/Retail Sales Associate

PepBoys
07.2016 - 05.2018

Associate of Applied Science - Communications

Rowan College

High School Diploma -

Moorestown High School

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Kevin McCollum