Kevin McDonald
Fenton,MO
Summary
Versatile and adaptable leader with a strong background in fulfillment, roadside assistance, and customer service. Known for effective communication and team training, dedicated to improving processes and delivering exceptional service.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Fulfillment Team Lead
Lowe's
05.2026 - Current
- Managed daily operations of the fulfillment team to ensure timely order processing.
- Coordinated inventory management and stock replenishment to optimize product availability.
- Monitored performance metrics to identify areas for process improvement.
- Trained new team members on safety protocols and operational procedures.
- Kept work areas neat, clean and free from debris.
Roadside Escalation Senior
Enterprise Mobility
06.2023 - 03.2026
- Managed 100+ roadside assistance cases per week.
- Developed and maintained relations with partners.
- Investigated roadside and rental cases.
- Deescalated high stakes situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized and led team building activities and events as part of the Fun Committee.
- Employee of the Month: Feb 2024, Nov 2024, Jan 2025, and May 2025
Security Specialist and Drive Up Captain
Target
10.2020 - 06.2023
- Maintained a safe environment for guests and team members.
- Managed daily operations of the drive up team to ensure timely order processing.
- Conducted risk assessments to identify vulnerabilities and enhance security protocols.
- Trained new team members on safety protocols and operational procedures.
- Monitored surveillance systems to ensure compliance with security standards.
- Collaborated with law enforcement to investigate incidents and implement preventive measures.
- Employee of the Month: Jan 2022
Coaching Partner
Ameristar Casino
02.2016 - 07.2020
- Developed strategic partnerships to enhance guest experiences and drive engagement.
- Oversaw operational compliance with gaming regulations and internal policies to ensure safety standards.
- Trained food and beverage team members.
- Implemented process improvements that streamlined operations and enhanced overall efficiency across departments.
- Developed and implemented the reservation system for the sports bar and grill.
- Employee of the Month: April 2018
Cashier
Walmart
06.2012 - 02.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers and minimal discrepancies.
Host
Six Flags
05.2014 - 04.2015
- Provided customer service to ensure guests had a positive experience at the park.
- Maintained, cooked, stocked and cleaned on premises restaurants and stands.
- Trained new hosts on procedures and best practices for guest interactions.
Education
Associate of Applied Science - Hopsitality Management
St. Louis Community College
St. Louis, MO05-2019
Skills
- Teamwork and collaboration
- Customer service
- Communication
- Investigation
- Leadership
- Inventory management
- Problem solving
- Quick learner
- Adaptability and flexibility
- Forklift safety and operation
Certification
- Certifications for forklift, narrow aisle reach truck, order picker, and power stocker.
Timeline
Fulfillment Team Lead
Lowe's
05.2026 - Current
Roadside Escalation Senior
Enterprise Mobility
06.2023 - 03.2026
Security Specialist and Drive Up Captain
Target
10.2020 - 06.2023
Coaching Partner
Ameristar Casino
02.2016 - 07.2020
Host
Six Flags
05.2014 - 04.2015
Cashier
Walmart
06.2012 - 02.2016
Associate of Applied Science - Hopsitality Management
St. Louis Community College