Isabel Cabrera
St. George
Summary
Reliable and upbeat Fulfillment Team Lead with a proven track record at Lowe's Home Improvement, excelling in customer satisfaction and team-building. Leveraged exceptional customer service and problem-solving skills to enhance store performance. Known for positivity, professionalism, and fostering strong relationships, significantly boosting repeat business.
Overview
3
3
years of professional experience
Work History
Fulfillment Team Lead
Lowe's Home Improvement
08.2023 - Current
- Trained new and current team members by teaching company procedures, best practices, and safety standards.
- Fostered a positive work environment through consistently displaying a positive and enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward store goals.
- Served as a role model for the team by demonstrating commitment to excellence and attention to detail.
- Coached team members in techniques necessary to complete job tasks effectively and with care.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and attentive service throughout the entire fulfillment and shopping experience.
- Built relationships with customers to encourage repeat business.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Fulfillment Associate
Lowe's Home Improvement
10.2021 - 07.2023
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions across the store.
- Pulled orders quickly to maintain demanding productivity goals.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Cheyenne High School
Las Vegas, NVSkills
- Attention to detail
- Excellent people skills
- Exceptional customer service
- Positivity and professionalism
- Conflict resolution
- Relationship building
- Teamwork and collaboration
- Problem-solving skills
- Reliability and punctuality
Timeline
Fulfillment Team Lead
Lowe's Home Improvement
08.2023 - Current
Fulfillment Associate
Lowe's Home Improvement
10.2021 - 07.2023
Cheyenne High School
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