Kevin Mcdougal
Eatonville,WA
Summary
Dynamic HVAC Technician with extensive experience at Palatial Heating, specializing in system troubleshooting and energy-efficient installations. Proven ability to enhance customer satisfaction through exceptional communication and technical skills. Adept at optimizing HVAC performance and implementing preventive maintenance plans, resulting in increased system longevity and reduced downtime. Committed team player focused on quality service.
Overview
2026
2026
years of professional experience
Work History
HVAC Technician
Palatial Heating
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Filled out detailed work orders for each job completed.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Repaired and replaced heating and air conditioning systems for commercial customers in Type industry.
- Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
- Calibrated permanent and portable environmental monitoring equipment.
- Boosted system longevity by implementing comprehensive preventive maintenance plans.
- Reduced downtime, performed emergency repairs on critical HVAC systems.
- Streamlined inventory management for HVAC parts, ensuring quick availability for urgent repairs.
- Optimized climate control systems for peak performance with regular calibration and adjustments.
- Coordinated with suppliers to secure best prices on high-quality HVAC parts and materials.
- Increased customer retention by offering knowledgeable advice on HVAC system care and maintenance.
- Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
- Enhanced team productivity with introduction of new diagnostic tools and techniques.
- Collaborated with construction teams to ensure seamless integration of HVAC systems in new builds.
- Assisted in designing energy-efficient HVAC systems for large scale projects, contributing to sustainability goals.
- Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
- Enhanced system efficiency by performing routine maintenance and inspections on HVAC units.
- Delivered customized heating and cooling solutions to meet unique client needs, improving comfort levels.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Performed routine maintenance on heating and cooling systems.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Worked on both home and business units for maintenance, repairs, and new installations.
- Assisted in maintenance, repair and installation of ventilation systems.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Optimized performance by balancing systems and calibrating controls.
- Supervised and instructed assistants.
- Repaired and replaced motors, bearings and belts.
HVAC Technician
Puyallup Heating & Air Conditioning
Puyallup, WA
09.2024 - 07.2025
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Traveled to job sites for both scheduled and emergency appointments.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
- Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Calibrated equipment to achieve maximum efficiency.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
- Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
- Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
Mechanic/welder
Freightliner Northwest
Pacific, WA
05.2022 - 08.2024
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Traveled to job sites for both scheduled and emergency appointments.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
- Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Calibrated equipment to achieve maximum efficiency.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
- Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
- Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
Education
Trades
Graham Kapowsin
Graham, WA06.2007
Skills
- Technical troubleshooting
- Electrical wiring
- Leak checks
- System troubleshooting
- Heating systems
- HVAC and refrigeration systems
- Package and split systems
- Refrigeration system evacuation
- HVAC controls
- Air conditioning
- Focused on safety
- Cooling systems maintenance
- Equipment installation
- Soldering
- Valid state driver's license
- Gas furnaces
- EPA regulations
- Adaptable
- Ductwork fabrication
- Quality-focused
- Dedicated team player
- Recovering and recycling
- Refrigeration systems
- Sheet metal work
- Duct sizing and design
- Blueprint reading
- Customer focused
- Indoor air quality
- HVAC system design
- HVAC change-out procedures expert
- Single compressor systems
- Welding techniques
- Ventilation systems
- Plumbing repairs
- Control systems
- Piping systems
- Warranty service
- Industrial refrigeration systems
- Insulation materials
- Quality assurance
- Commercial installation
- Equipment maintenance
- Gas piping knowledge
- Residential customer support
- Small business HVAC repair
- New system installation
- Ventilation and air conditioning
- Airflow testing
- Team player
- Piping and brazing
- HVAC installation and maintenance
- Defensive driving training
Timeline
HVAC Technician
Puyallup Heating & Air Conditioning
09.2024 - 07.2025
Mechanic/welder
Freightliner Northwest
05.2022 - 08.2024
HVAC Technician
Palatial Heating
Trades
Graham Kapowsin