Kevin McGaheran
MASSAPEQUA PARK,New York
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Tax Compliance Agent I
NYS
09.2015 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Organizing seizures
- Enforce collection of delinquent taxes
- Manage large case loads
Senior No Fault Litigation Examiner
GEICO
02.2001 - 09.2015
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Mentored junior examiners on best practices for conducting thorough evaluations while adhering to established guidelines.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Handled Arbitrations
Liability Claims Adjuster
GEICO
01.2006 - 02.2008
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Trained new adjusters on company policies and procedures, contributing to a well-prepared team of professionals.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Investigated claims for possible fraud
- Conferred regularly with legal counsel
- Conducted telephone interviews with all involved parties
Education
No Degree - Marketing/Management
Nassau Community College
Garden City, NY1994
No Degree - Marketing
SUNY Farmingdale
Farmingdale, NY1993
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Critical Thinking
Timeline
Tax Compliance Agent I
NYS
09.2015 - Current
Liability Claims Adjuster
GEICO
01.2006 - 02.2008
Senior No Fault Litigation Examiner
GEICO
02.2001 - 09.2015
No Degree - Marketing/Management
Nassau Community College
No Degree - Marketing
SUNY Farmingdale
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