Summary
Overview
Work History
Education
Skills
Timeline
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Kevin McGaheran

MASSAPEQUA PARK,New York

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Tax Compliance Agent I

NYS
Hauppauge, NY
09.2015 - Current
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Organizing seizures
  • Enforce collection of delinquent taxes
  • Manage large case loads

Senior No Fault Litigation Examiner

GEICO
Woodbury, NY
02.2001 - 09.2015
  • Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
  • Mentored junior examiners on best practices for conducting thorough evaluations while adhering to established guidelines.
  • Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
  • Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
  • Handled Arbitrations

Liability Claims Adjuster

GEICO
Woodbury, NY
01.2006 - 02.2008
  • Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
  • Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
  • Trained new adjusters on company policies and procedures, contributing to a well-prepared team of professionals.
  • Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
  • Investigated claims for possible fraud
  • Conferred regularly with legal counsel
  • Conducted telephone interviews with all involved parties

Education

No Degree - Marketing/Management

Nassau Community College
Garden City, NY
1994

No Degree - Marketing

SUNY Farmingdale
Farmingdale, NY
1993

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Critical Thinking

Timeline

Tax Compliance Agent I

NYS
09.2015 - Current

Liability Claims Adjuster

GEICO
01.2006 - 02.2008

Senior No Fault Litigation Examiner

GEICO
02.2001 - 09.2015

No Degree - Marketing/Management

Nassau Community College

No Degree - Marketing

SUNY Farmingdale

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Kevin McGaheran