Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Goal-driven and skilled individual offering 6 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Seasoned Customer Associate with 12 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Hi, I’m
Kevin McGhee
Ramp Agent
Atlanta,GA
Summary
Overview
6
years of professional experience
Work History
Delta Airlines
Ramp Agent
05.2022 - Current
Job overview
- Assist with guiding aircraft out to taxiway. Deliver luggage to aircraft via tug vehicle safely. Distribute luggage in airplane cargo bin according to Weight and balance requirements Place all remaining luggage from jet bridge (e.g., Strollers car seats wheelchairs walkers) in airplane bin. Assist with guiding aircraft out to taxiway
- Deliver bags from aircraft to aircraft safely and in a timely manner
- Access and use snapshot devices to complete given assignments within the time parameters.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
Spirit Airlines
Flight Attendant
11.2017 - 04.2022
Job overview
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
ATS- Airport Terminal Services
Agent
03.2017 - 12.2017
Job overview
- Complete loadmaster paperwork
- Distribute luggage in airplane cargo bin according to Weight and balance requirements
- Remove luggage from bag room carousel and place them in luggage cart according to flight. Deliver luggage to aircraft via tug vehicle
- Place all remaining luggage from jet bridge (e.g., Strollers car seats wheelchairs walkers) in airplane bin.
- Assist with guiding aircraft out to taxiway.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Informed clients of policies and procedures.
Education
Atlanta Technical CollegeAtlanta, GA
GED
05.2012
University Overview
Skills
- Inquiry Response
- Item Transport
- Aircraft Tug Operation
- Workload Management
- Customer Service
- Ramp Security
- Load Security and Guidance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Ramp Agent
Delta Airlines
05.2022 - Current
Flight Attendant
Spirit Airlines
11.2017 - 04.2022
Agent
ATS- Airport Terminal Services
03.2017 - 12.2017
Atlanta Technical College
GED
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