Kevin Merilien
Tampa
Summary
Digital Personal Shopper with a proven track record at Walmart, enhancing customer satisfaction by 15% through exceptional service and meticulous attention to detail. Skilled in customer service and planning, I spearheaded a team effort to cut order fulfillment times, showcasing strong decision-making and organizational abilities.
Overview
4
4
years of professional experience
Work History
Digital Personal Shopper
Walmart
12.2020 - Current
- Managed over 50 online orders per week, ensuring timely and accurate fulfillment.
- Improved customer satisfaction ratings by 15% through personalized service and prompt communication.
- Collaborated with a team of 5 to streamline the order picking process, reducing fulfillment time by 20%.
Education
Bachelor of Science - Business Analytics Information Systems
University of South Florida
Tampa, FL06.2026
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL08.2024
High School Diploma -
Golden Gate High School
Naples, FL05.2022
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
Timeline
Digital Personal Shopper
Walmart
12.2020 - Current
Bachelor of Science - Business Analytics Information Systems
University of South Florida
Associate of Arts -
Florida SouthWestern State College
High School Diploma -
Golden Gate High School
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