Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kevin Metter

Harrison Township

Summary

Dynamic Retired AT&T Technician with expertise in equipment maintenance and strategic problem resolution. Successfully enhanced service quality through effective time management and quality assurance, ensuring high customer satisfaction. Proficient in troubleshooting and adhering to safety compliance protocols, delivering exceptional service while maintaining meticulous technical documentation.

Overview

22
22
years of professional experience

Work History

AT&T Technician

AT&T
Detroit
07.2001 - 12.2023
  • Assessed documentation pertaining to maintenance requirements.
  • Evaluated area dimensions for precise equipment setup.
  • Executed routine maintenance operations aligned with predefined timelines.
  • Recorded all completed tasks in work orders and logs.
  • Managed quality control and maintained high level of customer satisfaction.
  • Resolved equipment malfunctions effectively.
  • Ensured timely completion of scheduled appointments to enhance service quality.
  • Performed routine checks on equipment and materials for potential issues or risks.
  • Delivered important safety protocols to clients, guaranteeing full understanding of new equipment.
  • Troubleshot and repaired equipment following manufacturer guidelines.

Education

Associate of Applied Science -

ITT Technical Institute
06-2001

Skills

  • Equipment maintenance
  • Network Connectivity Analysis
  • Safety Compliance Protocols
  • Quality Assurance
  • Service Excellence
  • Technical documentation
  • Strategic Problem Resolution
  • Effective Time Management
  • Diagnostic Assessment
  • Problem Solving

References

References available upon request.

Timeline

AT&T Technician

AT&T
07.2001 - 12.2023

Associate of Applied Science -

ITT Technical Institute

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Kevin Metter