Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Caple Seymour Spence

Fayetteville

Summary

Dynamic leader and technical expert with a proven track record at Comcast Corporation, enhancing service delivery through electrical troubleshooting and team development. Excelled in equipment maintenance and fostering customer satisfaction, achieving operational excellence. Skilled in cable installation and exceptional communication, I consistently led teams to exceed performance goals.

Overview

22
22
years of professional experience

Work History

Field Service Technician, Electrical Technician, Cable Technician

Comcast Corporation
Riverdale
08.2005 - 11.2024
  • Installed, maintained, and repaired cable television and internet systems for residential and commercial customers
  • Diagnosed and resolved technical issues, ensuring a high level of customer satisfaction
  • Performed electrical and technical tasks to ensure reliable service delivery
  • Managed equipment inventory and conducted routine equipment audits to maintain quality standards
  • Collaborated with team members to achieve operational efficiency and meet service goals
  • Conducted regular safety checks and adhered to safety protocols to prevent workplace incidents

Supervisor

spectrum cable
Rex
03.2003 - 11.2024
  • Company Overview: a Division of Comcast
  • Led a team of cable technicians and field service technicians, ensuring their success and development
  • Provided guidance, training, and coaching to team members to enhance their technical skills and customer service abilities
  • Scheduled and coordinated daily work assignments to meet customer needs and service level agreements
  • Monitored and evaluated team performance, addressing issues and implementing improvements as needed
  • Collaborated with management to implement best practices and improve overall departmental performance
  • Ensured compliance with company policies and safety regulations
  • A Division of Comcast

Education

High School Diploma - Electronics

Tarrant High School
Kingston,Jamaica
09-1981

Skills

  • Cable installation
  • Electrical troubleshooting
  • Equipment maintenance
  • Signal testing
  • Network configuration
  • Training and development
  • Task delegation
  • Performance evaluation
  • Exceptional communication
  • Problem-solving skills
  • Commitment to customer satisfaction
  • Adherence to safety protocols
  • Incident prevention
  • Emergency response
  • Inventory control
  • Equipment audits
  • Maintenance
  • Technical writing
  • Software configuration
  • Reading wiring diagrams
  • Programming
  • Vehicle maintenance
  • Mechanical background
  • Schematic interpretation
  • Laboratory reports
  • Basic welding
  • Web security
  • MS office
  • Calibration procedures

References

Available upon request.

Timeline

Field Service Technician, Electrical Technician, Cable Technician

Comcast Corporation
08.2005 - 11.2024

Supervisor

spectrum cable
03.2003 - 11.2024

High School Diploma - Electronics

Tarrant High School

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Caple Seymour Spence