Summary
Overview
Work History
Education
Skills
Awards
Leadership Experience
Timeline
Generic

Kevin Michael Loughran

Sykesville,MD

Summary

Seeking a Service Advisor position in the Automotive industry for a high-line manufacturer. Looking to challenge and enhance expertise and current training, to further excel in the automotive field, as well as help the organization meet their long-term goals.

Overview

22
22
years of professional experience

Work History

Service Lane Manager

Sheehy Nissan Glen Burnie
Glen Burnie, Maryland
08.2024 - Current
  • Managed daily service lane operations to ensure efficient workflow.
  • Oversaw scheduling of service appointments and technician assignments.
  • Trained and mentored staff on customer service best practices.

Service Lane Manager/Product Manager

RRR Automotive
College Park
01.2019 - Current
  • Developed and delivered training programs for future Service Advisors to ensure competency.
  • Managed profit, C.S.I., and elective labor rates by supervising service records and repair orders.
  • Managed daily operations in service lane for customer vehicle intake.
  • Supervised service advisors and technicians to ensure effective communication.
  • Coordinated service schedules to optimize workflow and reduce wait times.

Assistant Service Manager

Jim Coleman Landrover & Jaguar
06.2016 - 01.2019

Assistant Service Manager

Antwerpen Toyota
06.2012 - 06.2016

AssisWanW SerYice Manager

RRR Automotive
11.2004 - 06.2012

Education

Hammond High -

Hammond High

Howard Community College - General studies

Howard Community College

Skills

  • Service lane management
  • Customer service management
  • Appointment scheduling
  • Operational efficiency
  • Customer service training
  • Effective communication
  • Professional

Awards

  • C.S.I. (Customer Service Index) awards, Have been presented with various C.S.I. awards.
  • Service Excellence for Toyota, 2004-2010

Leadership Experience

  • C.S.I. (Customer Service Index) awards, Have been presented with various C.S.I. awards.
  • Service Excellence for Toyota, 2004-2010

Timeline

Service Lane Manager

Sheehy Nissan Glen Burnie
08.2024 - Current

Service Lane Manager/Product Manager

RRR Automotive
01.2019 - Current

Assistant Service Manager

Jim Coleman Landrover & Jaguar
06.2016 - 01.2019

Assistant Service Manager

Antwerpen Toyota
06.2012 - 06.2016

AssisWanW SerYice Manager

RRR Automotive
11.2004 - 06.2012

Hammond High -

Hammond High

Howard Community College - General studies

Howard Community College
Kevin Michael Loughran