Sam Chernock
Homer,NE
Summary
Service management professional with keen eye for optimizing service lanes and enhancing operational efficiency. Proven track record in driving customer satisfaction and implementing effective process improvements.
Service management professional with strong emphasis on team collaboration and result-driven performance. Adept at overseeing service lanes, ensuring smooth operations, and maintaining high customer satisfaction. Skilled in problem-solving, team leadership, and adapting to changing needs, with focus on efficiency and quality service delivery.
Overview
16
16
years of professional experience
Work History
Service Lane Manager
VERN EIDE MOTORCARS
Sioux City, IA
08.2020 - Current
- Oversaw service lane operations for Honda and Hyundai.
- Oversaw team of service advisors, shuttle drivers, and lot attendants.
- Delivered comprehensive training on warranty processes and customer service for multiple manufacturers.
Service Advisor
Sioux City Ford Lincoln
Sioux City
10.2017 - 08.2020
- Coordinated technician schedules and handled customer needs from drop-off to payment.
Concrete Supervisor
Omega Railroad Industries
Dakota City, NE
03.2017 - 10.2017
- Test concrete for different levels of air, moisture, and strength. ACI certified until 2022. Manage 10 person crew with different types of work. Made sure all work that was done and finished product was up to standards of company. Operated multiple machines including forklift, welder, press, automated band saw, and various other heavy equipment.
Warehouse Manager/ Route Sales and Delivery Driver
Sapp Brothers Petroleum
01.2014 - 03.2017
- Managed inventory in warehouse and organized 40x80 warehouse for efficiency. Delivered product to customer in timely manner and made sure their inventory levels were sufficient. Operated forklift, pump truck, welder, and various other types of machinery. Delivered propane cylinders to customers that were on a route and made sure never to leave a customer empty. Talked and fulfilled customers needs when it came to a new product or different product they needed.
Salesman/ Service Advisor
Square Tire
01.2010 - 01.2014
- Help and greet customers. Sold tires and repairs on vehicles. Managed books and bills for owner. Helped with 4 stores and making sure things were flowing smoothly. Started preventive maintenance program and a fleet care program.
Education
High school diploma -
South Sioux City High School
South Sioux City, NE05.2009
Skills
- Customer Service/ Relations
- 9 years Forklift Operation
- 5 years Quoting and Bidding Repairs/ Jobs
- 5 years
- Auto Service Management
- Automotive Repair
- Delivery Driver Experience
- Shipping & Receiving
- Warehouse Management
- Warehouse Supervisor Experience
- Welding
- Learning Technology
- Learning Management System
- Vehicle Maintenance
- Mechanic Experience
Timeline
Service Lane Manager
VERN EIDE MOTORCARS
08.2020 - Current
Service Advisor
Sioux City Ford Lincoln
10.2017 - 08.2020
Concrete Supervisor
Omega Railroad Industries
03.2017 - 10.2017
Warehouse Manager/ Route Sales and Delivery Driver
Sapp Brothers Petroleum
01.2014 - 03.2017
Salesman/ Service Advisor
Square Tire
01.2010 - 01.2014
High school diploma -
South Sioux City High School