Kevin Michaels
FedEx
SALEM,OR
1
Certification
17
years of professional experience
Dynamic operations professional with over 6 years of experience in managing team performance and ensuring compliance with safety standards. Adept at analyzing data to identify improvement areas, leveraging strong leadership to mentor team members and achieve operational excellence.
Work History
Operations Supervisor
5 Years 2 Months- Led workflow optimization initiatives, resulting in increased efficiency across all departments.
- Developed and implemented process improvements that enhanced service delivery speed.
- Supervised daily operations to ensure compliance with safety and quality standards.
- Analyzed operational data to identify areas for improvement and drive strategic decisions.
Operations Coordinator
6 Years 4 Months- Coordinated daily operations to ensure timely processing of shipments and deliveries.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Operations Administrator
1 Year 1 Month- Streamlined operational processes to enhance efficiency and reduce delays in package handling.
- Managed inventory control systems, maintaining accurate stock levels and minimizing discrepancies.
- Provided answers to customer questions via phone and email, typically within 2 hours.
Package Handler Trainer
2 Years 2 Months- Mentored staff on safe material handling techniques and efficient package processing methods.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Evaluated trainee performance, providing constructive feedback to improve skills and productivity.
Package Handler
1 Year 11 Months- Operated material handling equipment to ensure efficient package movement.
- Sorted packages accurately based on delivery routes to streamline operations.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners to accurately track item movements.
Education
GED
Skills
Workflow optimization
Process improvement
Operations management
Performance monitoring
Safety oversight
Risk management
Task delegation
Staff supervision
Team development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20-30 staff members.
Certification
- Certified Yard Switcher, FedEx - 14 years
- Certified Yard Switcher Instructor, FedEx - 5 years
- Certified Incidental Vehicle Movement, FedEx - 11 years
- Certified in First Aid and CPR - 11 years
Humanitarian Award
Received an award from FedEx for helping a disabled individual, whose power chair had left them stranded on the side of a busy road.
Timeline
Operations Supervisor
FedEx
08.2021 - CurrentRead More
Operations Coordinator
FedEx
04.2015 - 08.2021Read More
Operations Administrator
FedEx
03.2014 - 04.2015Read More
Package Handler Trainer
FedEx
01.2012 - 03.2014Read More
Package Handler
FedEx
02.2010 - 01.2012Read More
Barbara Roberts High School
GED
Read More