Kevin Miller

• Understand where issue lies and be able to troubleshoot remotely or onsite

• Perform basic networking troubleshooting steps (DHCP, NAT, LAN/WAN Configurations, Wi-Fi)

• Provide customer education when possible

• Properly terminate copper & fiber cable (Cat5e, Cat6, single-mode)

• Single Core fusion splice when a customers fiber drop is damaged

• Read construction prints to understand the route of fiber and help with troubleshooting

• Analyze fiber traces utilizing an OTDR

• Use an Optical PON power meter to determine accurate light levels

• Drive in safe and professional manner to customer homes and around the city to locate our infrastructure

• Be on a rotating on call schedule to respond to emergency damages to our network and infrastructure, includes after hours and weekends

• Basic understanding of electrical circuits

• Take and record accurate information and supporting documents when performing troubleshooting tickets

• Take and record accurate information, pictures, statements, and geolocations when a damage happens to our infrastructure

• Diligently maintain our fiber distribution huts and take the time restore fiber jumpers to a clean and professional appearance

• Perform test on cable communications systems and circuit groups

• Operate manual and motorized cable construction equipment

• Install and repair circuits and wiring

• Maintenance on power generators

• Managed inventory of tools, equipment, and supplies necessary for successful project completion, ensuring optimal resource allocation.
• Worked closely with network administrators and server engineers to deliver quality service.
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.