Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Interests
Timeline
GeneralManager

Kevin Miller

Vancouver,WA

Summary

Dedicated with broad background, including management, customer service and general warehouse operations. Self-motivated and dependable while achieving high performance with minimal supervision. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

28
28
years of professional experience

Work History

Office Coordinator /Customer Service Advisor

Blizzard Repair Service
Vancouver, WA
07.2019 - 10.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

General Manager

A1 Hawk Jewelry and Loan
Portland, OR
06.2015 - 12.2018
  • Kept abreast of the latest trends and recommended enhancements that would challenge and refine the company's product offerings.
  • Directed all day-to-day operations of facility to provide a safe and enjoyable guest experience.
  • Created an excellent customer  experience to cultivate customer loyalty and retention.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Store Manager

EZPAWN
Las Vegas, NV
08.2008 - 12.2014
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw inventory management to minimize waste.
  • Updated store pricing, signage and merchandising based on current promotions. 
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Shared product knowledge with customers while making personal recommendations.

Store Manager

All That Glitters Jewelry & Loans- Tigard
Portland , OR
05.2004 - 07.2008
  • Provided excellent customer service and adhered to all standard practices, resulting in maximized sales and minimized shrinkage. 
  • Reorganized the sales floor to meet company demands.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Trained staff to deliver outstanding customer service.
  • Addressed customer inquiries and resolved complaints.

General Manager

WHEEL MASTERS
Portland , OR
02.1997 - 04.2004
  • Hired, coached and trained staff and monitored performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Facilitated the buying process by providing customers with a value proposition for products and services while promoting various brandsbrands.
  • Managed purchases, receipts and the documentation of finished goods, materials, packaging and ingredients.
  • Located and vetted vendors, established good relationships and negotiated contracts.
  • Maintained material inventories to ensure that production schedules were met.
  • Planned and laid out work to meet production and schedule requirements.

Education

High School Diploma -

San Gabriel High School
1981

Skills

  • Manufacturing and warehouse procedures
  • Inventory 
  • Inventory management
  • Shipping and receiving
  • Customer service-oriented
  • Store opening and closing procedures
  • Employee training
  • Store operations
  • Account management
  • Team management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Company CultureCareer advancementHealthcare benefits

Quote

Driving in reverse is looking where you have been instead of where you are going.

Interests

Being outdoors, hiking

Timeline

Office Coordinator /Customer Service Advisor

Blizzard Repair Service
07.2019 - 10.2024

General Manager

A1 Hawk Jewelry and Loan
06.2015 - 12.2018

Store Manager

EZPAWN
08.2008 - 12.2014

Store Manager

All That Glitters Jewelry & Loans- Tigard
05.2004 - 07.2008

General Manager

WHEEL MASTERS
02.1997 - 04.2004

High School Diploma -

San Gabriel High School

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Kevin Miller