Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kevin Miller

Crestview,FL

Summary

Forward-think P&D Manager bringing management experience and a willingness to take on added responsibility to meet company goals and initiatives. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills who also is dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.

Overview

27
27
years of professional experience

Work History

P&D Manager

FedEx
11.2021 - Current
  • Led cross-functional teams to optimize distribution processes and enhance operational efficiency.
  • Developed and implemented logistics strategies to improve supply chain performance and reduce costs.
  • Oversaw inventory management systems, ensuring accuracy and timely reporting for decision-making.
  • Mentored junior staff, fostering skills development and promoting best practices in operations management.
  • Analyzed transportation metrics to identify trends and implement process improvements for delivery services.
  • Streamlined P&D operations by implementing efficient scheduling and project management techniques.
  • Ensured compliance with industry regulations and safety standards by conducting thorough audits of facilities, equipment, and personnel practices.
  • Managed customer expectations effectively by setting realistic delivery timelines and providing regular updates on order status, leading to high levels of customer trust and repeat business.
  • Identified areas for improvement within the P&D process through data analysis, leading to targeted action plans addressing identified weaknesses efficiently.
  • Improved team productivity with regular performance evaluations, feedback sessions, and targeted training initiatives.
  • Reduced delivery times for clients by optimizing logistics processes and route planning.
  • Championed continuous improvement initiatives within the P&D department, encouraging employees to seek innovative solutions for addressing everyday challenges faced during operations.
  • Coordinated cross-functional teams during complex projects, facilitating smooth communication channels between departments involved in the P&D process.
  • Collaborated with sales teams to identify new business opportunities and expand market reach within target regions.
  • Enhanced customer satisfaction rates, focusing on clear communication and timely resolution of issues.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Scheduled regular equipment and fleet maintenance.
  • Contacted suppliers and vendors about issues with deliveries or products.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Sort Manager

Fedex Ground
06.2013 - 11.2021
  • Manages the entire sort operations within a FedEx Ground (FXG)/Home Delivery station, which includes oversight of Operations Managers and the consolidation and distribution of packages, as well as the loading and unloading of trailers and vans.
  • Responsible for creating and maintaining a safe work environment, ensuring compliance to FXG policies and procedures and governmental regulations. Ensures the effective functioning and proper maintenance of equipment, conducts presort meetings, and troubleshoots problems on each sort.
  • Ensures compliance with Company policy and federal, state and local regulations
  • Coordinated staff schedules to optimize productivity during peak sorting periods.
  • Implemented process improvements that enhanced workflow efficiency across the facility.
  • Monitored performance metrics, identifying areas for operational enhancement and training needs.
  • Fosters a safety-conscious culture by supporting safety initiatives and ensuring appropriate related documentation is completed as necessary
  • Established clear lines of communication within the team, fostering a collaborative work environment that prioritized problem-solving and efficiency.
  • Analyzed operational data to identify trends and implement process improvements, increasing overall productivity.
  • Managed a team of sorters to ensure timely completion of tasks while maintaining quality standards.
  • Oversaw equipment maintenance schedules, reducing downtime due to breakdowns or malfunctions.
  • Implemented regular performance evaluations for staff members, providing constructive feedback and opportunities for professional growth.
  • Devised innovative solutions for logistical challenges faced by the organization, resulting in cost savings and improved service levels.
  • Reduced overtime costs by optimizing staff scheduling and resource allocation for peak periods.
  • Ensured compliance with relevant regulations pertaining to the handling and disposal of hazardous materials within the sorting facility.

Full Time Operations Manager

Fedex Ground
07.2009 - 05.2013
  • Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
  • Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
  • Educates station staff, including other management employees, and ensures compliance with all FXG policies/procedures and applicable governmental regulations. Manages compliance in accordance with the Business Control Self Assessment (BCSA)
  • Achieves results indirectly through ICs' and/Authorized Officers and/or Business Contacts. Understands and implements all contractual operating agreements effectively.
  • Investigates, resolves and/or escalates customer service issues, as appropriate. Ensures facility-wide service goals are met
  • Streamlined operations by implementing process improvements, enhancing efficiency across all functional areas.
  • Coordinated logistics strategies, resulting in improved service delivery and customer satisfaction.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Admin Service Manager

Fedex Ground
06.2006 - 06.2009
  • Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
  • Educates station staff, including other management employees, and ensures compliance with all FXG policies/procedures and applicable governmental regulations. Manages compliance in accordance with the Business Control Self Assessment (BCSA)
  • Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
  • Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
  • Ensures all information within a facility is collected, stored and reported accurately and timely according to established administrative processes
  • Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety.

Full Time Service Manager

Fedex Ground
11.2002 - 06.2005
  • Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
  • Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
  • Educates station staff, including other management employees, and ensures compliance with all FXG policies/procedures and applicable governmental regulations. Manages compliance in accordance with the Business Control Self Assessment (BCSA)
  • Achieves results indirectly through ICs' and/Authorized Officers and/or Business Contacts. Understands and implements all contractual operating agreements effectively
  • Investigates, resolves and/or escalates customer service issues, as appropriate. Ensures facility-wide service goals are met

Part Time Service Manager

Fedex Ground
01.2000 - 11.2002
  • Manage, support, mentor, and monitor the performance of direct reports. Provide leadership, training, and opportunities in order to develop and retain talented employees. Assist in handling employee relations issues.
  • Interview, select, hire, train, discipline, schedule, and develop direct reports and dock employees.
  • Manage dock hours. Verify reported hours against daily labor sheets
  • Promote and support corporate initiatives regarding quality, service, safety and productivity.
  • Participate in long-term and short-term planning and execution of business goals related to peak planning and staffing needs.

Part Time Service Manager

Roadway Package System
11.1998 - 01.2000
  • Manage, support, mentor, and monitor the performance of direct reports. Provide leadership, training, and opportunities in order to develop and retain talented employees. Assist in handling employee relations issues.
  • Interview, select, hire, train, discipline, schedule, and develop direct reports and dock employees.
  • Manage dock hours. Verify reported hours against daily labor sheets, and verify that labor is coded correctly
  • Promote and support corporate initiatives regarding quality, service, safety and productivity.
  • Participate in long-term and short-term planning and execution of business goals related to peak planning and staffing needs.

Education

Associate of Arts -

Okaloosa Walton Community College
Niceville, FL
01.2002

Skills

  • Effective leader
  • Exceptional interpersonal communication
  • Staff training/development
  • Efficient multi-tasker
  • Conflict resolution
  • Proficient computer skills, including use of Microsoft Word and Excel, Outlook and the Internet
  • Human resources management
  • Ability to develop and effectively implement field operational processes
  • Ability to inspire a shared vision and empower and motivate a team
  • Customer focus
  • Teamwork and collaboration
  • Problem-solving
  • Critical thinking
  • Adaptability and flexibility
  • Relationship building

Accomplishments

  • FY 2025 5-STAR Award
  • FY 2025 P&D Manager of the Year
  • 11/2025 Culture Values Award
  • FY 2023 P&D Manager of the Year
  • FY 2017 Sort Manger of the Year
  • 10 Bravo Zulus

Timeline

P&D Manager

FedEx
11.2021 - Current

Sort Manager

Fedex Ground
06.2013 - 11.2021

Full Time Operations Manager

Fedex Ground
07.2009 - 05.2013

Admin Service Manager

Fedex Ground
06.2006 - 06.2009

Full Time Service Manager

Fedex Ground
11.2002 - 06.2005

Part Time Service Manager

Fedex Ground
01.2000 - 11.2002

Part Time Service Manager

Roadway Package System
11.1998 - 01.2000

Associate of Arts -

Okaloosa Walton Community College

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