Kevin Miller
Youngstown
Summary
Professional with strong background in deployment processes, known for high standard of execution and emphasis on results. Expertise in project management, software implementation, and systems integration, ensuring smooth transitions and minimal disruptions. Valued team player, adaptable to evolving requirements, and consistently reliable in collaborative environments. Skilled in troubleshooting, technical support, and effective communication, contributing to seamless project delivery and client satisfaction.
Overview
18
18
years of professional experience
Work History
Deployment Specialist
Nestle
03.2024 - Current
- - Own the Nestle Professional (Coffemate) category and work towards COF, payload, redeployment, and other cost-saving goals
- - Assisted in a project that reduces transportation costs and finds alternative methods to achieve the goal.
- - Work with cross-functional partners to improve attainment and make sure customers receive what they need.
Transportation Sr. Transportation Coordinator
Nestle
09.2022 - 01.2024
- I am currently the Liaison for the Transportation Hub for the Lens of the Customer (LOC) with Costco Customer Facing and the Business Solution Center (BSC).
- I am actively part of a department restructuring by promoting ideas for innovation, creativity, and efficiency. I assisted on and ran point on projects such as:
- Created a team competency matrix to identify areas for improvement for individuals on the team.
- Coordinated and aligned with the Business Solution Center (BSC), to increase the On-time Delivery by taking over the rescheduling process for the Walmart, Sam’s, Kroger, and Costco delivery appointments.
- Throughout the department restructuring, I had to remain agile as new processes were discussed and implemented monthly to enable the team to run effectively. Throughout this past year, I have had to learn how to become a better communicator and develop a team-oriented mindset. Previously, we operated in a Siloed view where we each were responsible for our own day-to-day tasks- now we operate as one team and heavily rely on each other to accomplish each day’s tasks.
- Tasks/Responsibilities
- Be the Liaison between Internal and External stakeholders to provide the professional and timely customer service
- Agile to identify and mitigate risks for shipments to customers
- Operating in a team environment where we heavily rely on communication to accomplish the days tasks
- Responsible for managing daily shipments for 106 shipping facilities
- A point of Coverage for high profile import shipments that allow the business to run efficiently
- Take the initiative and make decisions independently weighing the different needs of the Business and Critical partners
Transportation Rescheduling Specialist (Temp/Full-time)
Nestle
04.2022 - 09.2022
- Scheduling specialist Tasks/Responsibilities
- Rescheduling Ambient Pickup and Delivery appointments when missed
- Assisting with Frozen and Chilled loads when needed
- Rescheduling Pickups and deliveries for Starbucks loads
- Rescheduling Pickups and deliveries for Mexico and Canada Loads
- Reach out to the Warehouses when needed
- Reach out to customer service for customer loads for delivery misses
- Making sure appointments are met on time.
- Assist the Service Team in pulling loads from the carrier and broadcasting them out to get a new carrier on the load.
- Part of the Morale Enrichment Community team.
Mill Operator
Clark-Dietrich Building Systems
10.2018 - 08.2021
- Making steel studs and accessories for buildings at precise measurements.
Bore Operator
Miller Underground Cabling Inc.
04.2018 - 10.2018
- Have installed new NIDs and PEDs on customers’ homes and/or on their property. Providing customers with new or updated internet and phone services.
- Adapted quickly to changing weather conditions or unexpected challenges, maintaining consistent progress on assigned tasks.
- Conducted thorough pre-drilling assessments to identify potential hazards or obstacles for timely project completion.
EEG Technician
09.2016 - 04.2018
- Maintained shipping/receiving of products and equipment.
- Conducted over 320 EEGs at Kishwaukee Hospital.
- Coordinated communication between outside clients, vendors, and partners with the Department Staff.
- Created and managed a system to prioritize and improve information flow, resulting in enhanced customer efficiency and employee satisfaction.
Platoon Sergeant/Satellite Operator
United States Marine Corps
09.2007 - 10.2015
- Created and executed training events for the platoon of 75 Marines.
- Communication Tactical Support; managed & maintained fiber and copper communications, including conduit & fiber optical cables.
- Supervised the inventory and preventative maintenance of 72 million dollars’ worth of satellite equipment, radio equipment, military trucks, and generators.
- Supervised and inventoried 2 million dollars with of cryptographic equipment and classified material daily for 2 years with zero incidences.
- Held and maintained a Top Secret Clearance.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
Education
High School -
Rochelle Township High School
Rochelle, IL01.2007
High School Diploma -
Southern New Hampshire University
09.2025
Skills
- Warehouse
- Microsoft Word and Excel
- Google Docs and spreadsheet
- Customer service expertise
- Incident management
- Problem-solving
Timeline
Deployment Specialist
Nestle
03.2024 - Current
Transportation Sr. Transportation Coordinator
Nestle
09.2022 - 01.2024
Transportation Rescheduling Specialist (Temp/Full-time)
Nestle
04.2022 - 09.2022
Mill Operator
Clark-Dietrich Building Systems
10.2018 - 08.2021
Bore Operator
Miller Underground Cabling Inc.
04.2018 - 10.2018
EEG Technician
09.2016 - 04.2018
Platoon Sergeant/Satellite Operator
United States Marine Corps
09.2007 - 10.2015
High School -
Rochelle Township High School
High School Diploma -
Southern New Hampshire University
Additional Information
- Computer Skills
- Microsoft Word
- Microsoft PowerPoint
- Outlook
- Microsoft Excel
- Personal Skills
- Team Leader
- Self-Motivator
- Attention to Detail/Careful Eye
- Excellent verbal and written communication skills
- Ability to multi-task and prioritize
- Customer service
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