Kevin Mitchell

Dynamic professional with extensive experience at Comcast and a proven track record in customer relationship management and mechanical troubleshooting. Adept at ensuring safety compliance and optimizing machine performance, I excel in problem-solving and attention to detail, consistently delivering exceptional service and maintaining high-quality standards in fast-paced environments.

• Anthony Owens, Burnsville, MN, 612-998-8393, Friend/Co-Worker, 15+ years
• Mustafa El Gendy, Minnetonka, MN, 952-540-5446, Team Supervisor, 4 months
• Ginny Williams, Minnetonka, MN, 952-540-5445, Team Supervisor, 6 months

Title: 10+ years of customer service, Excellent written and verbal communication skill with an eye for details, Extremely productive in high volume, high stress working environments, Proficient use of Microsoft Office including Microsoft Word and Microsoft Outlook, Work well in a team setting while remaining personally motivated, Able to adapt quickly to new policies and procedures and apply them as necessary

• Drive to Connect Award for 'Commitment to Yourself and Your Team' for achieving 100% call quality for two months in a row and maintaining a high standard of excellence not only for myself but also my team.
• One of the top five sellers in call center for Sept. and Oct. 2014
• Maintained excellent attendance record
• Various customer complaints for providing an excellent customer experience
• Frequently exceeded performance goals and objectives set by the company
• Promoted from hourly position to management position within one years time