Kevin Mojica Garcia

An average day at AMPM courier for me is arriving 7:30AM to the warehouse and breaking down 1-12 pallets to sort out my 7-12 stops for the day that I route myself using an app called circuit (I average 200-300 miles daily). I build my pallets and load them into a 14 foot box truck while operating a fork lift before I perform a DOT check list on the truck and leave for the day.

• Operated equipment such as hand trucks and carts to efficiently load and unload vehicles.
• Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Arriving at the warehouse at 7:30AM I would load roughly 300 totes into a 14 foot box truck that are transported to 33 different hillsborough county library branch locations. At each location I would unload 5-13 totes full of library books and load them into my hand truck and also unload the totes and pick up another 5-13 totes from the same location to bring back to the warehouse that are unlabeled and need to go through a process of sorting which I do at the end of the day prepping it for next mornings route.

• Operated equipment such as hand trucks and carts to efficiently load and unload vehicles.
• Inspected vehicle before and after every trip and conducted minor repairs.
• Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.

• Created and updated records and files to maintain document compliance.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Resolved customer concerns efficiently to promote satisfaction and loyalty.
• Handled incoming and outgoing mail.
• Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
• Prepared project documents, reports and brochures.
• Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Counted and labeled prescriptions with correct item and quantity.
• Entered and processed patients' prescriptions into internal system.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.