Sandra Collado
Staten Island,NY
Summary
Bilingual Hospitality Professional with experience in corporate dining, food service, catering, and event operations. Recognized for exceptional customer service, food safety compliance, teamwork, and adaptability in fast-paced environments. Seeking a permanent, long-term position with opportunities for growth and advancement.
Overview
16
16
years of professional experience
Work History
Temporary Contractor (Instawork)
MERCK (SODEXO)
06.2026 - Current
- Support daily food service and hospitality operations within a large corporate pharmaceutical environment.
- Maintain compliance with strict food safety, sanitation, and workplace safety standards.
- Assist with food preparation, service, and customer support responsibilities.
- Demonstrate flexibility by supporting multiple operational areas based on business needs.
- Contribute to efficient service delivery while maintaining professionalism in a fast-paced corporate setting.
Independent Contractor / Seasonal Professional
INSTAWORK
01.2022 - Current
- Provide on-demand operational support for corporate, hospitality, event, and food service clients throughout the New York metropolitan area.
- Successfully perform assignments as Event Server, Cashier, Line Cook, Food Service Worker, and Customer Service Representative.
- Adapt quickly to new work environments, procedures, and team structures while maintaining productivity with minimal supervision.
- Maintain compliance with food safety, sanitation, and workplace standards, including NYC Food Protection requirements.
- Deliver consistent, professional customer service while supporting high-volume operations and special events.
Legal Assistant
RAFTER & ASSOCIATES LLC
04.2016 - 12.2018
- Assistance to seven attorneys, including the Partner.
- Assisting the manager in paying invoices.
- Prepared routine legal correspondence and filing for attorney partners.
- Handle all records authorization submissions: medical, employment, union, school, film, filing, scanning, etc.
- Opened new claim and maintaining file cases.
- Responsible to maintain office/kitchen supplies.
- Managed daily office operations and maintenance of equipment.
- Sorted and distributed business correspondence to correct department or staff member.
- Managed daily office operations and maintenance of equipment.
- Gather all closed files, tracked and storing all files.
- Develop and maintain filing system; prepare documents for off-site storage.
- Handle confidential and sensitive information.
Administrative Assistant
ATLAS FINANCIAL HOLDING INC (INSURANCE OVERLOAD)
04.2014 - 02.2015
- Assisting the Manager for processing bills received by mail.
- Daily mailing status letters to adverse carrier per adjuster's direction.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Followed up daily calls with the providers/attorneys requesting W-9 for payment approvals or status of claims.
- Created No-Fault Applications and sent to the attorney or claimant / injured party.
- Analyzed designed electronic file systems and maintained electronic and paper files.
- Managed clerical needs of company employees, including copying, faxing and file management.
- Follow up police report filed in multiple states and updating police report summary into the file.
- Issuing Insurance denials letters with EORs to providers and attorneys.
- Create PIP memo for all payments, letters or any task into the claim system.
- Managed daily office operations and maintenance of equipment
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Managed new files and retrieval requests with speed and accuracy.
- Received and distributed faxes and mail in a timely manner.
- Coordinated materials for program needs, including physical files, tracking spreadsheets and update reports.
Legal Administrative Assistant
NEW YORK LIFE INSURANCE
04.2012 - 06.2013
- Assistance to Sr. Director of Agency Standards
- Working for Compliance/Legal Department.
- Maintained all office files, both electronically and through hard copies.
- Uploaded files into a records management system.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Assisted in supervisory process application, supervisory interviews closed out open deficiencies from previously
- Requested information and reviewed for life, health, and annuity policies
- Performed a variety of administrative functions Quality control of every file documents for missing documentations.
- Contacted each agent to follow up procedures or set up appointments.
- Follow up calls for missing legal documentations electronically indexed policy information Prepared certified mail/return receipt when necessary.
- Prepared and scan documents Handled multiple projects for the particular business group.
- Other administration as assigned by the Manager.
Loan Officer Assistant
CITIBANK
10.2010 - 02.2012
- Performed secretarial and clerical duties for one or more loan officers with administrative and operational support.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
- Distributed mail, received visitors, maintained files, and prepares correspondence and reports.
- Performed general functions such as start-up, deleting, saving and printing.
- Periodically checked the outlook calendar to set up appointments for new borrowers.
- Report loan status pipeline spreadsheet daily to the Manager.
- Use of a remote-laptop access to work from home when necessary.
- Traveled different office branch locations to work with loan officers Performed other duties, as assigned by Management.
Education
Certificate - Food Protection
New York State Dept of Health and Mental Hygiene
New York, NY, USA01.2022
Certificate - Word Processing/ Secretarial
Staten Island Employment Consortium
Staten Island, NY, USA01.1997
Diploma - Data Entry
Metro College Inc
Ponce, PR, United States01.1996
High School Diploma - High School
Aurea E. Quiles High School
Guanica, PR, USA01.1994
Certificate - Certificate
New York ATAP Alcohol
New York, NYSkills
- Customer Service Excellence
- Food Safety & Sanitation
- Food Service Operations
- Food Preparation & Prep Cooking
- Corporate Dining Services
- Catering & Event Support
- Team Collaboration
- Kitchen Operations
- Workplace Safety Compliance
- Time Management
- Adaptability in Fast-Paced Environments
- Professional Communication
- Attention to Detail
- Bilingual (English & Spanish)
LANGUAGES
Bilingual (English & Spanish)
Timeline
Temporary Contractor (Instawork)
MERCK (SODEXO)
06.2026 - Current
Independent Contractor / Seasonal Professional
INSTAWORK
01.2022 - Current
Legal Assistant
RAFTER & ASSOCIATES LLC
04.2016 - 12.2018
Administrative Assistant
ATLAS FINANCIAL HOLDING INC (INSURANCE OVERLOAD)
04.2014 - 02.2015
Legal Administrative Assistant
NEW YORK LIFE INSURANCE
04.2012 - 06.2013
Loan Officer Assistant
CITIBANK
10.2010 - 02.2012
Certificate - Word Processing/ Secretarial
Staten Island Employment Consortium
High School Diploma - High School
Aurea E. Quiles High School
Certificate - Food Protection
New York State Dept of Health and Mental Hygiene
Diploma - Data Entry
Metro College Inc
Certificate - Certificate
New York ATAP Alcohol