Sharon Jones
Pembroke Pines,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
34
34
years of professional experience
Work History
Member Service Representative/Temporary Assignment
Nations Benefits
Remote
12.2023 - 03.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Verified customer identification and documentation for compliant transactions.
Telephones Sales/Customer Service Representative
British Airways
Jackson Heights, NY/ JFK/MIA Airports
01.1990 - 03.2006
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
High School Diploma - Business Administration
William H Maxwell Vocational HS
Brooklyn, NYSkills
- Service Upselling
- Sales strategy
- Call center experience
- Complaint Handling
- Order Processing
- Organizational Skills
- MS Office
- Multitasking Abilities
- Customer service excellence
- POS systems expert
- Calm and Professional Under Pressure
- Problem-Solving
- Work Prioritization
- Microsoft Exchange
- Problem-solving abilities
- Sales closing
- Product and service knowledge
- Remote Office Availability
- Multitasking
- Customer Relations
- Time Management
- Understanding Customer Needs
- Excellent Communication
- Professional telephone demeanor
- Sales and Upselling
- CRM Software
Timeline
Member Service Representative/Temporary Assignment
Nations Benefits
12.2023 - 03.2024
Telephones Sales/Customer Service Representative
British Airways
01.1990 - 03.2006
High School Diploma - Business Administration
William H Maxwell Vocational HS