Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Monterroza

Desert Hot Springs,CA

Summary

Skilled in maintaining integrity and security within casino operations through vigilant surveillance and investigation practices. Possess thorough understanding of gaming regulations and fraud prevention techniques, with strong analytical skills to identify suspicious activities effectively. Demonstrated ability to lead teams in high-pressure environments to ensure compliance and protect assets. Enhanced operational procedures through diligent observation and reporting, contributing to safer gambling environments. Adaptable professional follows effective procedures while collaborating with internal departments. Good attention to detail and quick to spot theft, cheating, and other illegal activities.

Overview

9
9
years of professional experience

Work History

Gaming Inspector

Augustine Casino
Coachella
05.2023 - Current
  • Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.
  • Developed log of surveillance observations to track suspicious activity.
  • Reviewed video surveillance footage to identify individuals and support investigations.
  • Ensured that all gaming activities were conducted in accordance with applicable laws and regulations.

Driver

FedEx
Palm Springs
09.2022 - 05.2023
  • Conducted pre-trip inspections, verifying load details and confirming route information.
  • Adhered to traffic laws and regulations to ensure safety during operations.
  • Delivered all packages on time, maintaining high standards of safety.

Outside Staff Member

Classic Club
Palm Desert
08.2019 - 08.2022
  • Ensured exceptional guest care and assistance at all times.
  • Maintained carts and staging area for optimal functionality.
  • Cleaned and maintained driving range to enhance guest experience.

Cashier

Cinemark Theaters
La Quinta
03.2018 - 08.2019
  • Executed opening and closing procedures, including cash drawer counts and deposit preparation.
  • Processed cash, check, debit, and credit card payments accurately through Point-of-Sale system.
  • Addressed customer inquiries about store policies and procedures effectively.
  • Balanced daily transactions using computerized point-of-sale system for accuracy.

Retail Sales Associate

Old Navy
Palm Desert
10.2016 - 03.2018
  • Restocked shelves, racks, and bins with latest merchandise, updating signage to highlight specials.
  • Maintained comprehensive knowledge of store merchandise, current promotions, and sales strategies.
  • Greeted customers promptly, assisting in locating items to enhance satisfaction and retention.

Education

Associate of Business Administration - Accounting

College of The Desert
Palm Desert, CA
05-2020

Skills

  • Surveillance monitoring
  • Regulatory compliance
  • Incident reporting
  • Video analysis
  • Risk assessment

Timeline

Gaming Inspector

Augustine Casino
05.2023 - Current

Driver

FedEx
09.2022 - 05.2023

Outside Staff Member

Classic Club
08.2019 - 08.2022

Cashier

Cinemark Theaters
03.2018 - 08.2019

Retail Sales Associate

Old Navy
10.2016 - 03.2018

Associate of Business Administration - Accounting

College of The Desert
Kevin Monterroza